With us, you can actively shape the future of mobility – an exciting sector that never stands still. We offer an innovative working environment with flexible, hybrid options, and consider our employees to be our greatest asset: diverse, committed and always ready to break new ground.
Are you looking for variety, development and real impact? Welcome to MSX.
Job Description
Working within an experienced team assessing automotive warranty claims for various automotive brands.
In this role you will be working towards completing a Level 3 Business Administration
Main purpose of the role
* The automotive administrator apprentice is responsible for the assessment of prior approval claims submitted by the OEM dealer network and carrying out the supporting administration.
* Support kit request from dealers
* All claims should be assessed and approved in accordance with manufacturers Policies and Procedures and always provide information and recommendations. Claims should be authorised, amended or rejected accordingly.
* The Automotive Claims Assessor will provide remote support for the dealer network on correct claim submission and policy guidance
Candidate Responsibilities
* Working in a team of up to five assessors in an open plan office
* Record data as required into a bespoke computer application (training provided)
* Assess claims on OEM systems and liaise with and where required the dealer via telephone and e-mail
* Ensure all data is aligned with all the correct processes, technical bulletins and campaigns
* Proactively find all relevant data and identify clearly the reasons for accepting, amending or rejecting claims
* Administer the necessary documentation to support the claims
* Accept and attempt to resolve enquiries from Customer Retailers (and Customer personnel) via a Communications / Systems entry methodology
* Complete all work to a minimum quality requirement assessed by MSXI and customer management
Candidate Specification
* The ideal candidate will want to develop their administration and customer service experience
* Interest in motor vehicle
* Educated to GCSE Mathematics and English C or equivalent grade 5 or above
* Customer experience would be judged a significant advantage
* Confident with the use of telephones, computers and web-based applications
* Work to tight time schedule, producing and maintaining a high level of quality
* Flexible to cover additional hours around holidays, sickness and peak trends
* PC literacy is essential
Competencies and Skills required
* Team player but must have a pro-active approach and provide new ideas for continuous improvement.
* Process orientated with attention to detail
* Logical thought processes; inquisitive and capable of non-leading questioning
* Must have good written and verbal communication ability as well as demonstrating a high standard of interpersonal skills
* Can demonstrate a high degree of being able to work on own initiative and motivation
* Enthusiastic, flexible and proactive personality
* Personal qualities of integrity, credibility, and a commitment to and passion for the brand.
* Strong business acumen, customer focus and automotive knowledge
* Strong organizational and time management skills
Working hours
* 40 hours per week 8 to 5 Monday to Friday from The Colchester office, will be an option for remote working
What we offer
Raising to £26,500.00 (Living wage) on completion of qualification.
Other company benefits:
25 days annual leave (pro rata)
Company contributory pension plan
Cash back health care scheme
Life assurance
10 days full pay sick days (after three months service)
Salary exchange childcare vouchers
Cycle2work scheme
Car salary exchange scheme
You can read more about us on our website: MSX International
Salary description
£26000.00 - £26500.00 per year