About the position
The Logistics Coordinator is responsible for managing and optimizing operational processes while ensuring exceptional customer service in a fast-paced and time-sensitive environment. The role requires a proactive and detail-oriented professional with a deep understanding of time-critical logistics and a track record of successfully managing both operations and customer service aspects.
Duties:-
• Oversee day-to-day operations of Special Accounts to ensure timely and efficient delivery of time-critical shipments.
• Implement and refine operational processes to enhance efficiency and reduce turnaround times.
• Collaborate with cross-functional teams to streamline workflows and resolve operational challenges.
• Utilize data analysis to identify trends and areas for improvement in the logistics process.
• Act as the primary point of contact for key clients, providing exceptional customer service and addressing inquiries promptly.
• Proactively communicate with customers to manage expectations and provide real-time updates on shipments.
• Resolve customer issues and concerns to ensure high levels of customer satisfaction.
• Implement feedback mechanisms to continuously improve the customer experience.
Requirements:-
* Understanding of time-critical logistics
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work effectively in a high-pressure, time-sensitive environment.
* Proficient in logistics software and Microsoft Office Suite
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry
Salary description
£36000.00 - £40000.00 per year