Key Responsibilities
Plan, book, and manage international shipments (road/air/rail/sea) from dispatch through to final delivery.
Plan, book, and manage domestic deliveries (parcel, pallet networks, LTL/FTL) from warehouse to customer/DC.
Coordinate daily dispatch priorities with warehouse operations to meet ship windows and customer requirements.
Book freight with forwarders and carriers; select modes and services aligned to required lead times and cost.
Prepare and validate relevant documentation in alignment with company compliance and domestic/international laws.
Coordinate with customs brokers and forwarders to minimise and resolve hold and clearance delays.
Track shipment milestones and proactively manage exceptions.
Provide reliable ETAs and clear escalation for any risks impacting customer OTIF.
Communicate any delays or issues to the supply chain team and work together to resolve.
Maintain accurate records, costs, and references within SAP
Support with tracking of carrier performance.
Manage domestic claims, POD retrieval, returns coordination, and corrective actions, escalate when appropriate.
Key Skills & Experience
Essential
Comfortable working in a fast-paced dispatch environment with changing daily priorities
Experience managing accurate scheduling vs customer demand
Understanding and capability of balancing service, risk, and total landed cost.
Strong internal and external stakeholder management.
Desirable
Strong practical experience with international and domestic outbound freight, and associated broker/forwarder coordination.
Solid knowledge of trade compliance, customs processes, and documentation accuracy
Salary description
£27000.00 - £33000.00 per year