Key Responsibilities
* Deliver an effective and customer-focused housing management and tenancy service.
* Manage rent arrears, including Housing Benefit and Universal Credit cases.
* Provide support around financial inclusion and debt management.
* Manage anti-social behaviour (ASB) cases and work towards effective resolutions.
* Support allocations and voids management, ensuring properties are managed efficiently.
* Build positive and professional relationships with residents and encourage effective tenancy engagement.
* Follow through legal and tenancy enforcement proceedings, including representing PRHA at court where required.
* Attend and contribute to external meetings with partners, agencies and community stakeholders.
* Act as a key point of contact for residents, providing advice, guidance and support.
* Work collaboratively with internal teams and external agencies to resolve tenancy and neighbourhood issues.
* Maintain accurate records and ensure all housing management activities comply with relevant legislation and organisational policies.
About You
We are looking for someone who can demonstrate:
* Proven experience in housing management or a closely related environment.
* Experience of legal proceedings, tenancy enforcement or transferable legal skills.
* Strong knowledge and practical experience of rent arrears and income management.
* Experience dealing with Housing Benefit and Universal Credit.
* Knowledge of financial inclusion and debt management.
* A good understanding of relevant housing legislation and tenancy law.
* Excellent customer service and communication skills.
* Strong organisation, time management and planning skills.
* The ability to manage a busy caseload and prioritise competing demands.
* Strong problem-solving, negotiation and influencing skills.
* The confidence to deal with challenging situations professionally and effectively.
* A proactive, approachable and resident-focused attitude.
Please apply if intersted
Salary description
£35000.00 - £35000.00 per year