Location: Swindon
Salary: £29,(Apply online only)-£32,(Apply online only) FTE, depending on experience
Hours: 30-40 hours per week
Job Type: Full Time or Part Time | Permanent
The Role
We are looking for an experienced Service Advisor / Automotive Service Advisor to join a busy and growing commercial vehicle dealership in Swindon.
This is a customer-focused role ideal for someone with dealership, automotive or service advisor experience who enjoys working in a fast-paced environment and providing excellent customer service.
Some technical knowledge would be advantageous but is not essential.
Key Responsibilities
Welcome customers and provide a professional first point of contact
Book vehicles into the workshop and manage customer appointments
Manage the workshop diary and daily schedule
Raise estimates and gain customer authorisation for additional work
Handle customer enquiries by phone and email
Prepare accurate job cards and paperwork
Liaise with Technicians and the Workshop Controller
Keep customers updated on vehicle progress and repair times
Prepare invoices and take customer payments
Identify additional work and maximise customer opportunities
Support the smooth running of the service department
Maintain a professional and welcoming reception area
Requirements
Previous Service Advisor, Automotive Service Advisor or Dealership Service Advisor experience preferred
Previous automotive or commercial vehicle experience advantageous
Strong customer service and communication skills
Excellent organisation and attention to detail
Confident using computer systems and booking software
Keyloop / Kerridge experience desirable
Ability to multitask and work under pressure
Professional and positive attitude
Full UK driving licence preferred but not essential
Some technical knowledge advantageous
Benefits
£29,(Apply online only)-£32,(Apply online only) FTE
Full or part-time hours available
25 days holiday
Company pension
Private healthcare
Discounted healthcare for family members
Life assurance at 3x salary
Online GP, personal accident and travel insurance
£2,(Apply online only) technician referral bonus / £500 other employee referrals
Full IVECO manufacturer training
In-house training and career development
Staff events
Workwear provided
On-site parking
Additional Information
The role is based at the Swindon depot, with occasional cover required at the Gloucester site for holidays or staff absence.
If you're an experienced Service Advisor, Automotive Service Advisor or Dealership Service Advisor looking for a permanent opportunity in Swindon with flexible hours, training and long-term career progression, apply today or call James on (phone number removed).
INDHGV
Salary description
£32000.00 - £32000.00 per year