We are working with an established organisation that is looking for a friendly, proactive and hands-on IT Support Technician to join its small IT team for approximately 8 weeks.
Working 25 hours per week, you will provide day-to-day IT support to colleagues, helping to resolve straightforward technical problems and ensuring users can get on with their work. You will be the first point of contact for everyday IT queries, escalating more complex issues to the IT Manager when required.
This is a varied role where your ability to communicate with people will be just as important as your technical knowledge. You could be setting up a laptop one minute and helping someone resolve a Microsoft 365, password, printing or Wi-Fi issue the next.
What the IT Support Technician job involves
Providing first-line IT support to users and responding to day-to-day technical queries
Setting up, configuring and deploying laptops and Windows 11 devices
Supporting users with Microsoft 365, including Outlook, Teams, SharePoint and OneDrive
Assisting with passwords, user accounts and two-factor authentication
Troubleshooting everyday issues involving printing, Wi-Fi, peripherals, logins and desktop hardware
Providing patient, practical support and basic guidance to users with differing levels of technical confidence
Supporting users both in person and remotely where required
What are we looking for?
We would love to hear from you if you have:
Experience supporting Windows 11 and setting up laptops or desktop equipment
Knowledge of Microsoft 365, including Outlook and Teams
Experience supporting user accounts, passwords and two-factor authentication
Confidence troubleshooting common IT issues including printers, Wi-Fi and peripherals
A practical, hands-on approach to problem solving
Excellent customer service and communication skills
The patience and ability to explain technical issues clearly to non-technical users
A reliable and organised approach, with the ability to prioritise your workload
You will need to be comfortable working independently as well as part of a small IT team.
A full UK driving licence is required as some travel between local sites may be necessary.
Other information
This is a part-time temporary position for approximately 8 weeks
25 hours per week
There may occasionally be a requirement for some flexibility around working hours.
If you are available at short notice and looking for a varied IT support role where you can make an immediate impact, we would love to hear from you.
This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency.
Due to the volume of applications we receive, if you have not heard from us within 2 weeks, please assume you have not been shortlisted for this particular role.
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Salary description
£13.45 - £13.45 per hour