Customer Order Administrator

Excellent permanent opportunity to join a thriving business based in Cheltenham. The company manufacture specialist equipment, as the Customer Order Administrator working within the sales administration team, you will be helping to provide excellent service to customers. Providing an efficient response to incoming customer enquiries and orders, in turn, building a rapport and credibility with the existing customers and new.

General administration tasks as follows:

- Processing sales orders / quotations based on customer requests and enquiries in a timely manner

- Responding to customer inquiries providing product and / or service information

- Addressing customer complaints and providing resolutions promptly

- Maintaining detailed records of all interactions with customers

- Liaise with management on all bespoke requests sourcing prices for products and delivery from suppliers

- Build and maintain strong relationships with existing customers to understand their needs to maximise sales revenue/upselling.

- Sourcing parts/raising purchase orders with suppliers.

- Submitting customer invoicing

- Follow up all open quotations generating reports for management

Candidate Attributes:

- Proficient with Microsoft Office.

- Confident working with Excel spreadsheets.

- Excellent communication skills.

- Excellent organisational skills.

- Be highly motivated and customer driven.

- Ability to work to deadlines.

- Knowledge of Sage highly advantageous.

Hours - Monday – Thursday - 8.30am – 4.30pm & Friday 8.30am -2pm

Salary - Approx £28k depending on experience; + bonuses; 25 days holiday + bank holidays