Pay: £17.18 – £18.85 per hour PAYE
Contract: Temporary – 7 September 2026 to 18 December 2026
Hours: Full-time, Monday to Friday, 9:00am – 5:00pm
Working Pattern: 4 days office-based / 1 day remote
### The Role
We are recruiting for an experienced Housing Officer to join a busy Housing Services team in Rugby.
This is a varied, customer-focused position responsible for providing a comprehensive housing management service to tenants. You will manage your own workload and work closely with residents, internal teams and external agencies to help sustain tenancies, resolve housing issues and provide a high-quality service.
The position involves a combination of office-based work, home visits and estate visits, so candidates must be able to drive and have access to their own vehicle for work purposes.
### Key Responsibilities
Provide a comprehensive housing management service to tenants
Manage a range of tenancy and housing management cases
Conduct home visits, estate visits and property inspections
Support new tenants during the settling-in period
Investigate tenancy breaches and take appropriate action
Manage complaints relating to anti-social behaviour and neighbour disputes
Prepare witness statements, case notes and evidence for potential legal action
Process tenancy matters including mutual exchanges, succession and tenancy transfers
Work with tenants experiencing difficulties to help sustain their tenancies
Liaise with internal departments, Police, Social Services and other partner agencies
Assist customers with income and expenditure assessments and refer to specialist services where appropriate
Maintain accurate housing management records and prepare reports
Undertake estate and health & safety inspections
Attend court where required to provide evidence
### About You
We are looking for someone who can demonstrate:
Previous experience within housing, tenancy management or a similar customer-focused environment
A minimum of 2 years' relevant customer-focused experience
Strong communication skills, both written and verbal
Confidence dealing with residents face-to-face and over the telephone
Ability to manage challenging and sensitive situations professionally
Good investigation and problem-solving skills
Ability to manage your own caseload and prioritise effectively
Good report writing and record-keeping skills
An understanding of current housing issues
Strong IT skills
A flexible and customer-focused approach
Experience of social housing, tenancy sustainment, ASB case management or local authority housing would be particularly advantageous.
### Essential Driving Requirement
A full current UK driving licence is essential. You must also have access to a car and have, or be able to obtain, business-use motor insurance for work-related travel.
A basic DBS check is required
### Pay
£17.18 – £18.85 per hour PAYE, depending on experience.
This is an excellent opportunity for an experienced Housing Officer or housing professional looking for a short-term assignment within a busy housing management environment
Salary description
£17.18 - £18.85 per hour