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Athena Expert Surveyors

Customer Service Administrator - Property Surveys

Athena Expert Surveyors London
14
32 - 40 hour


Show Recently closed jobs

    Athena Expert Surveyors

    Customer Service Administrator - Property Surveys

    Athena Expert Surveyors London
    14
    32 - 40 hour
    Status Open
    Apply now

    Apply on the employer's website


    What we ask

    Education

    No minimum education required

    What we offer

    Salary
    £14
    Hours
    32 to 40 hours per week
    Employment type
    contract

    Job description

    Customer Service Administrator – Property Surveys

    £14 per hour plus exciting and generous incentives for hitting targets!

    Fully Remote

    Self-Employed / Contract position

    We are seeking a driven, organised and commercially minded individual to join our growing surveying practice.

    This is a fast-paced, client-facing role combining sales, scheduling, operational coordination and business development within the residential homebuyer survey sector.

    Speed, accuracy and professionalism are critical. The successful candidate will play a central role in converting enquiries, managing Surveyor diaries and helping drive business growth.

    Key Responsibilities

    Enquiry Management and Sales Conversion:

    Respond immediately to incoming homebuyer survey enquiries (via CRM and direct channels).
    Professionally present and sell our services to secure bookings.
    Issue clear, accurate confirmation emails outlining scope, price and terms.
    Ensure signed terms and payments are received promptly.

    Sales Progression and Administration:

    Monitor each instruction through to completion.
    Maintain accurate CRM records.
    Ensure correct email sequencing and documentation compliance.

    Surveyor Diary Management and Logistics:

    Coordinate property access with vendors and selling agents.
    Plan and schedule Surveyor appointments efficiently, aiming for two inspections per day.
    Apply logical route planning and geographic awareness to maximise productivity.
    Reconfirm all appointments 24 hours in advance.

    Post-Survey Follow-Up:

    Ensure Surveyors confirm access and raise any immediate concerns with clients within 24 hours.
    Maintain high standards of communication and professionalism.

    Business Development:

    Build and maintain relationships with local estate agents.
    Secure direct instructions from agents and their clients.
    Support management in developing repeat referral streams.

    Candidate Profile

    We are looking for someone who:

    Preferably has experience in property, residential sales, or homebuyer surveys.
    Is commercially aware and confident in selling professional services.
    Has strong organisational and logistical planning skills.
    Is personable, articulate and detail focused.
    Has a positive, proactive “can-do” mindset.
    Is ambitious and motivated to help build a growing business.
    Is comfortable working closely with management and contributing ideas.

    Reward and Progression

    We offer a competitive salary with fair and achievable bonus structures. Bonuses are linked to:

    Maintaining full Surveyor diaries.
    Securing repeat business from agents.
    Meeting agreed monthly job and revenue targets.

    This is an excellent opportunity for someone who wants responsibility, growth and meaningful impact within a dynamic property business
    Salary description

    £14.00 - £14.00 per hour

    Apply now

    Apply on the employer's website

    Apply now

    Apply on the employer's website


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