Credit Controller

Credit Controller
Location: Leicester - Fully Office Based
Salary: £30,000
Hours: Monday to Friday, 40 hours per week
Contract: Permanent

A well established and growing business is looking to recruit an experienced Credit Controller to join its finance team in Leicester. This is an excellent opportunity for someone who enjoys taking ownership of a ledger, building relationships with customers and ensuring outstanding debt is collected effectively. The successful candidate will be confident communicating with customers by both telephone and email and will be comfortable working in a busy, commercially focused environment.

Key Responsibilities

Managing and maintaining an allocated customer ledger
Proactively chasing outstanding and overdue invoices by telephone and email
Building effective relationships with customers to encourage prompt payment
Monitoring customer accounts and identifying overdue or potentially problematic balances
Allocating and reconciling customer payments
Investigating and resolving invoice and account queries
Working closely with operational and commercial teams to resolve disputes
Agreeing payment arrangements where appropriate and ensuring these are adhered to
Maintaining accurate notes and records of collection activity
Reviewing aged debt and prioritising collection activity accordingly
Escalating significant overdue balances and potential credit risks
Assisting with credit checks and the opening of new customer accounts where required
Producing credit control and aged debt information for the wider finance team

You will ideally have:

Previous credit control experience
Experience managing your own customer ledger
A proven ability to chase outstanding debt effectively
Confidence speaking with customers over the telephone
The ability to be persistent and commercially minded while maintaining strong customer relationships
Good reconciliation and problem-solving skills
Strong attention to detail
Good Excel and general IT skills
Excellent organisation and time-management skills