What you should know
Ballymore is a family owned business, with over 40 years in establishment – we are remarked as an innovative and dynamic property developer citing over 80 awards. At present, we're managing 11,000 homes across 12 luxury residential developments in London and are in search of a Fitness Coach to join us at Royal Wharf in contributing to our vision. This is a fantastic opportunity for a property service enthusiast to progress their career in either customer service, facilities or operational-based roles.
Important to note
Hours: 8 Hours between 05:45am - 23:15pm
Shift Pattern: 5 Days per week across Monday to Sunday, Rota basis.
Location: E16, Silvertown
Salary per annum: Approx, £27,700 base salary plus Personal Training session bonus.
Contract: 40 hpw / permanent
What you'll do
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To support the Health Club Manager with all operational aspects of the leisure facility.
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To contribute to the development of the department by promoting the leisure services to members and tracking their progress.
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To consistently deliver a ‘best in class’ level of customer care to all residents and guests.
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To work as an integral part of the team, to greet and interact with residents/guests, carry out duties as specified and ensure the environment and equipment is maintained to the highest standards.
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To teach one class per shift as a minimum. Where necessary, more than one class may be required during a shift.
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Responsible for offering residents and guests a 7-star professional service at all times and ensure a safe, clean and enjoyable experience within the Leisure facility.
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Proactively ensure the smooth and professional running of the leisure facility.
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Teach exercise classes to residents/guests of the leisure facility.
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When required train residents/guests in personal training.
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Answer all residents and guests’ questions, concerns and complaints professionally, effectively and in a timely manner, where necessary refer on to the appropriate person.
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Be fully familiar with the services offered by the leisure facility/resort and serve as a customer service liaison between residents/guests and management.
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Help with resident/guest retention and growth by interacting in an intelligent, tactful and friendly manner.
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Communicate regularly with the HCM and offer suggestions regarding improvements to the operation of the leisure facilities.
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Smile; be friendly, helpful, and courteous to all residents and guests.
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Undertake all responsibility vested in the post-holder in relation to such legislation as the Health & Safety at Work act, Fire Cautions, COSHH, etc.
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Complete all procedural documentation in a timely basis (incident reports, maintenance requests, and shift changes etc.).
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Stock all storage units; clean and organize all fitness areas, including cleaning all fitness equipment, studios and any rooms/areas within the leisure facility.
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Monitor music levels and ensure the audible level of TV and sound systems are not disrupting member workouts by being too loud that they are audible over personal head phones.
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Anticipate residents/guests’ needs and volunteer information and guidance where necessary.
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Ensure you are visible at all times for assisting members and guests as much as possible and notify HCM/Shift Manager before taking a break.
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If your shift ends and there is no replacement you must remain in shift until appropriate cover has been identified and the HCM/Shift Manager has been notified.
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Check and initial the communications log on a consistent basis and communicate with the HCM on an ‘as needed’ basis.
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Make sure all notice boards are maintained with up to date information and are aesthetically pleasing.
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Attend all weekly departmental meetings and any other staff meetings, as arranged.
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Be able to recognize opportunities and refer, promote/sell PT, wellness, exercise classes, master classes or any other service offered by the leisure facility.
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Continue your own ongoing education and training, in conjunction with that provided by the leisure facility/BPL.
*A full job description will be provided upon shortlisting.
What you'll need to be successful
* Recognised fitness qualification Personal Trainer Level 3 or above.
What now?
Very simply - Apply!
Do not hesitate to apply online today or send across your CV directly into our email inbox.
*Updates on applications made via our job boards will be provided over a 1–2-week period from the date of submission.
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Salary description
£27700.00 - £27700.00 per year