Customer Service Agent

As a Customer Service Agent based at Durham Gate, Spennymoor, you enjoy working in a fast-paced environment alongside a close-knit group of colleagues.

You will demonstrate confidence in handling challenges, making prompt and informed decisions while maintaining a consistently positive and professional approach. Your role will involve liaising with clients and collaborating with our sales, operations and transport colleagues coordinating product deliveries, ensuring each day brings a varied and dynamic workload.

Key Responsibilities

As our next Customer Service Agent, you’ll be the first point of contact for all sales and distribution queries and be responsible for the skillful and efficient delivery of products form our Quarries, asphalt and concrete plants across the Region, whilst placing the highest importance on our sustained standards of excellence.

Interested in…?

* Joining the UK’s largest independent construction materials group

* Security and stability of a market leading PLC

* Standout employee support to develop your skills both personally & professionally

* Competitive benefits associated with being an employer of choice

Skills, Knowledge & Expertise

* Knowledge of the Construction & Transport industries (not essential)

* Experience in transport planning and can demonstrate knowledge of road haulage

* A hard-working approach with a can do attitude

* Ability to manage competing deadlines & anticipate problems and potential solutions

* Effective communication & exceptional customer service skills

* Excellent attention to detail & good computer skills

Job Benefits

* A tailored, competitive salary

* Company Pension Scheme

* 25 days annual leave, plus bank holidays on top

* Share Saver Scheme participation

* Company Life Assurance Scheme

* Access to our Employee Assistance Programme for health and wellbeing support

* Discounts on a wide range of products through our employee benefits platform

* Broad learning opportunities and career progression pathways