Assistant Travel Agency Manager
Edinburgh (outskirts)
Salary - DOE + bonus and benefits
Mon-Fri (with 1 in 5 Saturdays 9am-12pm and time off in lieu)
We're looking for a motivated, commercially minded Assistant Manager to join a successful independent travel agency. This is a hands-on role where you'll support the day-to-day running of the branch, lead from the front with sales and help the team deliver an exceptional service to every customer.
The Role as an Assistant Manager:
Working closely with the Branch Manager, you'll play a key part in driving the success of the agency, supporting the team and ensuring sales and service standards remain consistently high. Your responsibilities will include but not be limited to:
Assisting the Manager with the smooth day-to-day running of the agency
Helping to deliver and achieve KPIs and sales targets
Being proactive in driving sales performance across the team
Leading by example, selling a wide range of holidays and travel products
Motivating and supporting team members to maximise every sales opportunity
Overseeing and assisting with the management of group sales and associated policies
Supporting the training, coaching and ongoing development of team members
Handling customer queries and escalations professionally
Supporting rotas, workloads and general branch administration
Ensuring company procedures and industry regulations are followed
Proofing marketing projects and promotional material, ensuring accuracy and excellent attention to detail
Supporting the Manager with new initiatives, promotions and opportunities to grow the business
Stepping up to oversee the agency in the Manager's absenceAs an Assistant Manager, we're looking for someone who:
Has previous travel sales experience, ideally within a retail or independent travel agency environment
Is a confident salesperson who enjoys leading from the front
Has supervisory, senior consultant or management experience - or is ready to take that next step
Is commercially aware and comfortable working towards KPIs and targets
Can motivate, coach and support others
Has excellent customer service and communication skills
Is organised, proactive and able to juggle different priorities
Has strong attention to detail, particularly when checking documentation and marketing material
Enjoys being part of a close-knit, successful team
This is a fantastic opportunity to join a successful independent travel business where you'll have the chance to make a genuine impact. You'll enjoy plenty of variety, responsibility and the opportunity to develop your management career while still doing what you love - selling amazing holidays!
INTERESTED?
Please follow the instructions to apply attaching your CV! For any further information please call (phone number removed) or email (url removed). If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details