Service Designer

Service Designer

Bristol

6-month contract

Paying up to Circa £65p/h (Inside IR35)

Please note - Due to the nature of the work, you'll be required to hold a high level of UK Security Clearance

Responsibilities:

Lead service design activities across Discovery, Alpha, Beta and Live.
Produce service maps, journeys, blueprints, and end-to-end service models.
Work collaboratively across multi-disciplinary teams to align user needs, business goals and technology constraints.
Provide professional advice on service design approaches, risks and opportunities.
Coordinate service design work to time, quality and business expectations.
Facilitate workshops, co-design and decision-making forums.
Support the development of service design practice and mentor junior team members.

Essential Skills & Experience

Proven experience in end-to-end service design (DDaT).
Ability to produce service artefacts at multiple levels (journeys → blueprints → ecosystems).
Skilled in evidence-based design: insight synthesis, problem framing, prioritisation.
Ability to influence stakeholders across engineering, product and policy domains.
Experience coordinating service design delivery across phases and teams

Desirable

Exposure to operational service management (ITIL, SLAs, support models).
Experience in defence, government or regulated environments.
Working knowledge of adjacent roles (UR, BA, Product, Interaction Design).
Experience in agile or SAFe delivery environments.
Professional training/accreditation in service design or human-centred design.
Contribution to communities of practice or internal capability uplift.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change