Workshop Controller

Workshop Controller (HGV Background Essential)
Location: Wraysbury
Salary: £30,000 - £40,000 DOE
 Full Time | Permanent

Overview
An exciting opportunity has arisen for an experienced Workshop Controller to join a busy and professional HGV dealership operation.
This role is specifically suited to candidates with a proven Heavy Goods Vehicle (HGV) background. Applications from candidates with solely car or LCV experience will not be considered.
The successful candidate will be responsible for managing the day-to-day workflow of a busy commercial vehicle workshop, ensuring maximum technician productivity, high-quality workmanship, and exceptional customer service. Working closely with Service Advisors, Parts Departments, and Workshop Technicians, you will play a key role in maintaining workshop efficiency and vehicle uptime.

Key Responsibilities
Workshop Operations
·Manage and coordinate the daily running of a busy HGV workshop.
·Allocate work effectively to HGV Technicians based on skill level, availability, and workshop priorities.
·Monitor workshop productivity, efficiency, and technician utilisation.
·Ensure repairs, servicing, inspections, and MOT preparations are completed within agreed timescales.
·Prioritise urgent breakdowns and time-sensitive fleet repairs.
·Track vehicle progress and proactively manage workshop loading.
·Maximise labour sales and workshop performance.

Quality & Compliance
·Carry out quality control checks on completed repairs and maintenance work.
·Ensure all work is completed to manufacturer, DVSA, and company standards.
·Maintain compliance with health and safety regulations and workshop procedures.
·Ensure accurate completion of job cards, inspection sheets, and service documentation.
·Monitor workshop housekeeping and maintain a safe working environment.
·Support warranty compliance and manufacturer audit requirements.

Communication & Customer Service
·Act as the key link between the workshop, service department, and parts team.
·Provide accurate updates on vehicle progress, repair status, and completion times.
·Assist Service Advisors with technical information and repair recommendations.
·Help manage customer expectations and minimise vehicle downtime.
·Resolve workshop-related technical queries and operational issues efficiently.
·Maintain strong working relationships with fleet customers and key accounts.

Candidate Requirements
Essential
·Previous experience as a Workshop Controller, Workshop Supervisor, Senior HGV Technician, or similar leadership position within an HGV dealership or commercial vehicle workshop.
·Proven HGV, truck, or commercial vehicle background.
·Strong understanding of HGV maintenance, servicing, diagnostics, and repair processes.
·Experience managing workshop loading, technician allocation, and productivity.
·Excellent organisational and planning skills.
·Strong leadership and communication abilities.
·Ability to work effectively in a fast-paced commercial vehicle environment.
·Good IT skills and experience using workshop management systems.

Desirable
·NVQ Level 3 / City & Guilds Level 3 in Heavy Vehicle Maintenance & Repair.
·IRTEC accreditation.
·Experience within a franchised truck dealership environment.
·Knowledge of manufacturer warranty processes and compliance standards.
·HGV Licence.

What's On Offer?
·Competitive salary of £30,000 - £40,000 depending on experience.
·Stable, full-time permanent position.
·Opportunity to join a well-established HGV dealership operation.
·Career progression opportunities within the commercial vehicle sector.
·Modern workshop facilities and support structure.
·Ongoing training and professional development.
 
If interested, please contact Luke @ Auto Skills