Sales Support Executive

Sales Administrator
£25 per hour | 4-Month Contract | Hybrid, London | 3 days office, 2 days remote
 
We are currently recruiting for a Customer Service & Sales Support Executive to join a well-established global organisation on an initial 4-month contract.
 
This is a fantastic opportunity for someone with strong customer service, order processing or sales support experience who is confident communicating with customers over the phone and enjoys working in a fast-paced, target-driven environment.
 
The Role:

Accurately and efficiently processing customer orders
Speaking with existing customers to clarify requirements, pricing and product needs
Handling inbound customer calls and identifying opportunities to upsell
Making outbound calls to existing customers to support customer retention
Using customer and business reports to identify opportunities to retain and develop accounts
Maintaining accurate customer records and account information
Preparing basic quotations and proposals
Registering customer complaints and managing escalations where required
Supporting the wider sales and customer service function
Ensuring orders are processed accurately, efficiently and profitably 
Essential Skillset:

Previous experience in customer service, sales support, order processing, account management or an internal sales environment.
An excellent telephone manner and confident communication skills.
Strong customer service skills with a customer-focused approach.
Experience handling inbound customer enquiries and/or orders.
The confidence to identify upselling and commercial opportunities.
Excellent attention to detail and accurate data-entry skills.
The ability to remain calm and professional in a busy, pressured environment. 
Package

£25 per hour
4-month contract
Hybrid working
3 days per week in the office
2 days working remotely
Monday–Friday working environment
Opportunity to work within a large, globally recognised organisation