Location: Stourton (LS10)
Salary: £12.71 per hour
Division: SWIFT Temps Ltd – Commercial Recruitment
About the Role
SWIFT Temps Ltd are recruiting for an administrator on behalf of our client in Leeds, Stourton (LS10) . This role is ideal for someone who enjoys problem-solving, supporting customers, and ensuring a smooth service experience. You’ll act as a key link between the Customer Service team, Transport Team the Operations team, and customers, helping to resolve issues quickly and professionally.
Key Details
* Shift Pattern: Monday–Friday and Tuesday–Saturday (rota basis)
* Working Hours: 7AM to 3:30PM (5 days per week)
What You’ll Do
* Supporting the transport team and rivers
* Respond to and manage customer service queries with professionalism and care.
* Work with the Operations team to resolve delivery issues and locate parcels quickly.
* Provide regular updates on depot activity, keeping customers and stakeholders informed.
* Support communications around service issues such as parcel lockers, store collections, and two-door locations.
* Handle escalations and ensure customers receive timely and accurate information.
* Carry out additional service resolution tasks as required by the Depot Manager.
What We’re Looking For
* Strong communication and problem-solving skills.
* A customer-focused approach with the ability to stay calm under pressure.
* Confidence in working across teams to resolve issues effectively.
* Previous experience in customer service, logistics, or operations support would be an advantage.
* Somebody with excellent computer skills
This vacancy is advertised on behalf of SWIFT Temps Ltd – Commercial Recruitment Division, operating as an employment business.
Reference: INDBR
Job Title: Administrator
Location: Stourton (LS10)
Salary: £12.71 per hour
Division: SWIFT Temps Ltd – Commercial Recruitment
About the Role
SWIFT Temps Ltd are recruiting for an administrator on behalf of our client in Leeds, Stourton (LS10) . This role is ideal for someone who enjoys problem-solving, supporting customers, and ensuring a smooth service experience. You’ll act as a key link between the Customer Service team, Transport Team the Operations team, and customers, helping to resolve issues quickly and professionally.
Key Details
* Shift Pattern: Monday–Friday and Tuesday–Saturday (rota basis)
* Working Hours: 7AM to 3:30PM (5 days per week)
What You’ll Do
* Supporting the transport team and rivers
* Respond to and manage customer service queries with professionalism and care.
* Work with the Operations team to resolve delivery issues and locate parcels quickly.
* Provide regular updates on depot activity, keeping customers and stakeholders informed.
* Support communications around service issues such as parcel lockers, store collections, and two-door locations.
* Handle escalations and ensure customers receive timely and accurate information.
* Carry out additional service resolution tasks as required by the Depot Manager.
What We’re Looking For
* Strong communication and problem-solving skills.
* A customer-focused approach with the ability to stay calm under pressure.
* Confidence in working across teams to resolve issues effectively.
* Previous experience in customer service, logistics, or operations support would be an advantage.
* Somebody with excellent computer skills
This vacancy is advertised on behalf of SWIFT Temps Ltd – Commercial Recruitment Division, operating as an employment business.
Reference: INDBR
Salary description
£12.71 - £12.71 per hour