As a German speaking Customer Service Rep / Advisor you will be supporting customers in Germany and some in the UK, other company sites and internal teams with sales support duties. This will include tasks such as quotations, raising orders, answering customer queries, providing product information, entering data on to SAP and CRM system as well as other tasks. Some of the smaller Germany clients do not speak English so a good level of German is required.
The company operate a hybrid working system with 50% office to 50% home working or more office if you wish. (Tues and Wed are full office days for all).
Benefits of Customer Service Representative
c£30k annually
Plus bonus scheme (up to 5%)
Monday to Friday role
Hybrid working (50/50% model) (set office days are Tues and Wed)
Role Duties:
Speak to German clients to solve any queries and progress new orders.
Raise and issue quotations to customers.
Follow up all quotes to check on status and any questions etc to add to growth of business.
Perform contract reviews to ensure compliance with customer requirements.
Enter customer orders in SAP and maintain the SAP master data.
Create strong internal cross functional relationships to ensure on time order fulfilment.
Process customer returns.
Resolve credit and invoice issues with Finance department.
Customer Service Representative required qualifications and experience.
Ideally 2 years + sales / customer service experience in a B2B environment
Must be able to speak high level of German
Manufacturing company experience
Strong problem-solving skills
Experience in a heavily regulated industry such as aerospace or medical would be highly advantageous
Strong communication skills – listening, verbal and written.
Ideally well versed in ERP, CRM (ideally Salesforce) and SAP
If you have the required skills and experience for the Customer Service Advisor / Representative role and would relish an exciting challenge, please apply or contact Stuart Cooper directly to discuss in further detail.
Wagstaff Recruitment – building trusted relationships to create great opportunities
Salary description
£28000.00 - £31000.00 per year