Key Responsibilities
* Manage and develop an established customer base through proactive communication and relationship building.
* Identify opportunities to retain, grow and develop existing accounts.
* Process customer orders accurately, ensuring product, pricing and delivery details are correct.
* Coordinate customer requirements with production, planning and other internal teams to ensure timely delivery.
* Respond to customer queries and resolve issues promptly and professionally.
* Maintain accurate and up-to-date customer information across CRM and ERP systems.
* Use sales and customer data to support commercial decision-making and improve customer service.
* Work closely with the wider sales team to achieve agreed targets and service levels.
* Support day-to-day internal sales administration and reporting.
Experience & Skills
* Previous experience in a structured sales, internal sales or customer-focused commercial environment; B2B experience preferred.
* Experience within Construction, Timber or Manufacturing would be advantageous but is not essential.
* Commercially minded, with a strong focus on customer service and relationship building.
* Comfortable working to targets and managing multiple priorities accurately.
* Strong written and verbal communication skills.
* Good working knowledge of Microsoft Word, Excel and PowerPoint.
* Experience using CRM systems; ERP/order processing experience is advantageous, although training can be provided.
* Organised, resilient and able to adapt to changing priorities.
* Willingness to travel occasionally to other sites where required.
Key Competencies
* Customer Focus: Builds strong relationships through responsive service and clear communication.
* Commercial Mindset: Recognises opportunities to retain and grow customer accounts.
* Organisation & Accuracy: Manages workload effectively and maintains high standards of accuracy.
* Collaboration: Works effectively with sales, production and other internal teams.
* Systems & Processes: Uses CRM/ERP systems consistently and accurately.
* Resilience & Adaptability: Remains calm under pressure and responds positively to changing priorities.
Success in the Role
* Achieving agreed sales and customer retention targets.
* Maintaining high levels of order accuracy and right-first-time processing.
* Providing responsive and effective customer service.
* Maintaining accurate CRM/ERP information.
* Building strong working relationships across internal teams
Salary description
£30000.00 - £30000.00 per year