Repairs Coordinator

Repairs Coordinator / Customer Care Coordinator
Milton Keynes
£23,000 – £32,000
Full-time, Monday to Friday, 8:00 am – 4:30 pm
Hybrid working after training period: 3 days at home and 2 days in the office
What’s Offered
* Hybrid working once settled: 3 days at home and 2 days in the office
* Friendly, supportive team with long-standing staff
* Guidance from an experienced Contracts Manager
* Varied role with responsibility and autonomy
* Stable employer with ongoing development opportunities
Overview
A leading drylining contractor with long-standing staff and a supportive working culture is looking to appoint a Repairs Coordinator / Customer Care Coordinator. The role requires someone with residential experience in a similar customer care or repairs position, confident managing defects, remedial works and patching programmes across occupied properties. A strong personality and confident telephone manner are essential.
Key Responsibilities
Manage customer care and repairs defects from initial instruction through to completion
Schedule patchers and operatives across multiple sites and occupied properties
Liaise with site managers, subcontractors, quantity surveyors and homeowners
Coordinate appointments and maintain regular communication with residents
Prepare quotations for remedial and chargeable works
Process variation orders and monitor approval status
Track labour, materials and commercial costs
Maintain and update internal Excel trackers and reporting systems
Produce weekly and monthly performance reports
Monitor workloads and ensure resources are allocated effectively
Order materials and coordinate collections
Manage customer care documentation, photographs and site records
Assist with resolving customer complaints professionally and promptly
Support management with operational and commercial administration
Skills and Experience Required
Residential customer care or repairs experience in a similar role
Strong personality with confident telephone manner
Confident using Excel, Outlook and Microsoft Office
High attention to detail and strong organisational skills
Comfortable dealing with site staff, contractors, residents and internal teams
Keywords: Repairs Coordinator, Customer Care Coordinator, Customer Service, Repairs, Defects, Residential, Drylining, Patching, Remedial Works, Milton Keynes, Construction, Housing, Scheduling, Excel, Outlook