Royal Mail Parcel Hub – Stoke-on-Trent
Temporary Contract: Mid-September – End of December
Hours: Approximately 30 hours per week (6 hours per day)
Shift Options
09:00-15:00
10:00-16:00
11:00-17:00
Hourly Rate: £13.85-£14:50 per hour.
Join One of the UK's Largest Peak Operations
Pertemps is recruiting Shift Coordinators to support a busy Royal Mail parcel operation in Stoke-on-Trent during the Christmas peak period.
You'll work closely with the Hub Manager, Workforce Deployment Team, Coaches and Royal Mail management to help ensure each shift is fully staffed and runs smoothly.
This is a fast-paced role where priorities can change quickly, so we're looking for someone who is organised, confident with people and comfortable making decisions under pressure.
What You'll Be Doing
* Act as the main point of contact for temporary workers during your allocated shift.
* Allocate workers to their coach coordinating their arrival and departure from site.
* Coordinate the arrival and departure of workers.
* Manage sign-in and sign-out processes.
* Monitor attendance throughout the shift.
* Identify and respond to no-shows, lateness and absences.
* Work with the Workforce Deployment Team to arrange backfill where required.
* Ensure staffing levels remain aligned with operational requirements.
* Support new starters during their first shifts.
* Support the team when additional workers are required.
* Ensure important information is communicated clearly between shifts.
Administration & Reporting
* Maintain accurate attendance records.
* Record absences, lateness and other worker issues.
* Support accurate recording of working hours for payroll.
* Provide accurate handovers to the incoming team.
* Ensure operational processes are followed consistently.
Team Support
* Work closely with Coaches to support workers on-site.
* Support the Workforce Deployment Coordinators with shift requirements.
* Assist with inductions and new starter activity when required.
* Support the Hub Manager with operational tasks during busy periods.
What We're Looking For
We're looking for someone who is:
* Organised – able to manage multiple priorities at once.
* Confident – comfortable communicating with workers, colleagues and senior stakeholders.
* Proactive – someone who sees a problem and acts.
* Calm under pressure – able to make sensible decisions when things change quickly.
* People-focused – approachable and committed to providing a positive worker experience.
* Flexible – comfortable working within a 7-day operation and adapting to changing requirements.
* Reliable – understands the importance of attendance and delivering on commitments.
* A strong communicator – able to provide clear information and effective handovers.
Experience
You don't need previous recruitment experience to be successful in this role. We're looking for people with the right attitude, organisation and ability to manage people in a fast-paced environment.
Full training will be provided before the operation goes live.
Project Timeline
* Contract Start: Week commencing 5th October
* Contract End: December 2026
Ready to Apply?
Click Apply Now or send your CV to:
We're recruiting immediately, so early applications are encouraged
Salary description
£13.85 - £14.50 per hour