Royal Mail Parcel Hub – Stoke-on-Trent
Temporary Contract: Mid-September – End of December
Hours: Approximately 30 per week
Monday to Friday – 10:00-16:00 (we can be flexible on working hours)
Hourly Rate: £13.85
Join One of the UK's Largest Peak Operations
Pertemps is recruiting Payroll & Workforce Administrators to support the delivery of one of Royal Mail's busiest Christmas parcel operations.
Supporting a workforce of up to 1,500 temporary workers each day, you'll play a vital role in ensuring workers are paid accurately, supported throughout their assignment and receive an excellent experience from their first day on site.
This is a varied role combining payroll administration, workforce support and candidate care, making it ideal for someone who enjoys organisation, problem-solving and helping people.
What You'll Be Doing
As a Payroll & Workforce Administrator, you'll be responsible for ensuring the smooth day-to-day administration of our on-site operation.
Your responsibilities will include:
Payroll Administration
* Accurately keying workers' hours into the system.
* Checking attendance records against submitted timesheets.
* Investigating and resolving payroll discrepancies.
* Responding to worker pay and payslip queries.
* Ensuring payroll deadlines are met each week.
Workforce Administration
* Supporting workers with general administration queries.
* Recording holidays, absences and availability.
* Maintaining accurate worker records.
* Updating workforce systems with any changes.
Candidate Support
* Contacting workers to confirm upcoming shifts.
* Assisting with holiday and absence requests.
* Liaising with Shift Coordinators regarding worker availability.
* Providing a friendly and professional first point of contact for temporary workers.
* Helping create a positive worker experience throughout the project.
Operational Support
* Supporting the Hub Manager and Shift Coordinators with administrative tasks.
* Assisting during busy operational periods.
* Producing reports where required.
* Ensuring all worker records remain accurate and up to date.
We're Looking for Someone Who
* Has excellent attention to detail.
* Is highly organised and able to manage multiple tasks.
* Enjoys helping people.
* Communicates confidently and professionally.
* Can work accurately in a fast-paced environment.
* Is confident using computer systems.
Experience
Full training will be provided before the project begins previous experience preferable but not required.
Project Timeline
* Contract Start: Week commencing 5th October
* Contract End: December 2026
Ready to Apply?
Click Apply Now
We're recruiting immediately, so early applications are encouraged
Salary description
£13.85 - £13.85 per hour