Contracts Administrator
A vacancy has arisen for the position of a Contracts Administrator (14 Months FTC Maternity Cover) to join our dynamic Metering & Billing team based at our Head Office in Blackburn. Our Metering & Billing team currently manage the energy billing for core utilities including Heat, Electricity and Water for over 35,000 customers.
Who are Vital Energi?
Here at Vital Energi we are a leading provider of renewable energy infrastructure and systems to the public and private sector. We are supporting Hospitals, Universities, New Build developments, Towns and Cities as well as Industrial and Commercial clients to decarbonise their buildings. We have, and continue to, work on ground-breaking projects throughout the UK that are really making a difference to achieve our Net Zero targets, and we were recently recognised for this by our Industry Association, awarding us the Contribution to Net Zero award.
Roles and Responsibilities
* Issuing of final, monthly, and quarterly credit bills and credit billing for assigned contracts ensuring that the correct business processes are followed at all times.
* Issuing and accurate reporting of additional bills to ensure additional revenue is recorded.
* Providing customer service support to our meter and billing customers via various communication channels which include the company online ticketing system, telephone, and email within agreed SLA’s.
* Providing customers with their preferred method of payments. Discussing and agreeing payment plans with residents and clients
* Monthly calls with clients to discuss updates / issues / progress.
* Carrying out credit billing contract procedures which include reminder notices for overdue bills and monthly reports for clients and internal reporting
* Administration tasks in relation to new customer account requests (issuing welcome packs / letters)
* Dealing with escalated customer dissatisfaction / complaints / client billing enquires with a Right First-Time approach.
* Ensuring contract data is cleansed and maintained regularly in compliance with our contractual obligations.
* Proactive monitoring and maintenance of client documentation ensuring all business systems are accurate and in accordance with GDPR regulations.
* Ensuring that the company credit management system is updated with all communication and is the single source of information.
* Liaising with senior co-ordinators to support the mobilisation and onboarding
* Enhanced debt collection and setting up payment plans
You Will Need
Skills and Experience
* Previous experience working within a customer service facing role.
* Knowledge & experience of working with electronic customer service systems and previous Billing / Invoicing experience is desirable.
Competencies
* Strong customer focus with excellent customer service skills including confidentiality, tact and diplomacy.
* Knowledge and understanding of GDPR regulations in relation to processing sensitive personal information.
* Strong attention to detail and accuracy
* A flexible approach to managing workload with the ability to work to deadlines and able to prioritise and perform tasks under pressure.
* The ability to communicate clearly and concisely at all levels using various methods of communication.
* Work effectively as part of a team and help build relationships within it to achieve team goals.
The Package
* Competitive Salary (dependent upon experience)
* Contributory Company Pension Scheme
* Non-contributory death-in-service insurance
* EAP scheme
* 25 Days Holiday plus 8 days bank holidays. Holiday increasing in line with service
* Flexible working hours
* Free Onsite gym
The company is opposed to all forms of discrimination and will select for employment, training and promotion on the basis of suitability for the job and/ or merit. It is company policy that no job applicant or employee receives less favourable treatment than another on the grounds of sex, race, colour, age, ethnic or national origins, political affiliations, religious beliefs, marital status, physical disability or is disadvantaged by unjustifiable conditions or requirements.
Applicants must have the unrestricted and ongoing right to work in the UK for the duration of employment, without the need for sponsorship. Due to the nature of this role, we are unable to support visa sponsorship or employ individuals with time‑limited permission or conditions attached to their right to work in the UK.
Notice to Agency and Search Firm Representatives:
Vital Energi Utilities Ltd is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any Vital Energi Utilities Ltd employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Vital Energi Utilities Ltd. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you