Main responsibilities of the role will include:
* Manage and prioritise incoming queries via telephone, email and freshdesk
* To have exceptional time management, interpersonal skills and be adaptable and target drive
* Respond to customers in a timely manner
* Understand and fulfil customer requirements
* Remain up to date and knowledgeable on Company products and processes
* Be decisive in problem solving and know when to escalate the issue to someone senior or to management
* Proactively engage with current and potential customers to develop new business and identify areas of improvement
* Upsell our new products and services
* Direct prospects to the sales team when required
* Proactive in asking for customer feedback
* Deal with any complaints or grievances and safeguard the Company’s reputation
* Keep accurate records and prepare internal reports and provide these to the Directors
* Collaborate with team members to ensure we are providing the best client experience.
The ideal candidate will have:
* Previous customer service or sales experience is essential
* An excellent telephone manner
* Be a good team player
* Be career driven
customer service, inbound, CS Exec, Freshdesk, CRM, customer service executive, customer service advisor, advisor, sales, inbound sales, upsell, upselling, cross selling, client management, account manager, account management, Birmingham, Great Barr, West Midlands
Salary description
£23000.00 - £24000.00 per year