Assistant Manager (Retail)

We are looking for an experienced senior retail professional to join a prestigious organisation based in the Midhurst area as an Assistant Manager. This is an exciting opportunity to become part of the team working on-site within one of their award-winning retail shops. You will be passionate about delivering an exceptional customer experience and maintaining the outstanding standards associated with a luxury brand. The role offers a salary of up to £34,000, alongside a generous suite of benefits and excellent opportunities to develop your career.

This is a full-time, hands-on role, with flexibility to work weekends and occasional evenings as required. You will be a visible presence on the shop floor, leading from the front and acting as a true brand ambassador, representing the organisation and its values while championing an outstanding service culture. Working directly within the award-winning retail environment, you will play a key role in leading and developing the shop team, ensuring consistently high standards across the customer experience, shop floor presentation and day-to-day operation.

Key Responsibilities

* Lead, motivate and support the shop team, creating a positive and engaging working environment

* Act as a brand ambassador, representing the organisation and delivering its values through every customer interaction

* Drive an exceptional service culture and ensure consistently outstanding customer experiences

* Be hands-on and visible on the shop floor, leading by example and supporting the team where required

* Support, coach and develop team members to achieve high standards of performance and service

* Maintain excellent shop floor presentation and standards

* Oversee visual merchandising, ensuring the environment reflects the quality and luxury of the brand

* Support staff rotas and ensure appropriate team coverage

* Assist with purchasing, stock management and supplier requirements

* Support the management of costs and commercial performance

* Help ensure the smooth and efficient running of operations

* Work collaboratively with the wider management team to continuously improve service, standards and team performance

The Successful Candidate Will Have

* 3+ years' experience in a similar management position, such as Assistant Manager, Deputy Manager or another senior retail leadership role

* Proven experience leading, motivating and supporting a team

* A hands-on approach and willingness to get involved across the shop floor

* A positive, proactive and agile approach, with the ability to adapt to changing priorities

* Excellent attention to detail and strong organisational skills

* Confidence and personality to engage with customers

* A genuine passion for people, retail and service

* High personal standards and pride in maintaining an exceptional environment and customer experience

Elite Staffing Solutions are acting as the Employment Agency on this vacancy