About Us
One Aldwych is an independent luxury hotel in the heart of Covent Garden. Home to 100 individually designed rooms and suites, Indigo, the Lobby Bar and Charlie and the Chocolate Factory Afternoon Tea, the hotel has built a reputation for hospitality with character. Independence remains at the heart of the business, creating a culture that values individuality and encourages fresh thinking. Original in shape, style and story, One Aldwych is a place where people can build their careers, contribute ideas and take pride in what they do.
Designed to be more than just a place to lay your head, each suite and bedroom at One Aldwych embraces a contemporary, stylish character ready to host, cocoon and enchant. Bespoke furniture and fittings were either crafted by British manufacturers or pay homage to the sense of modern, independent Britishness that we represent.
Your responsibilities
- Assist the Executive Housekeeper in the daily operation of the Housekeeping department, ensuring all guest rooms, suites, public areas, and back of house areas reflect the highest standards of luxury presentation and cleanliness.
- Ensure all guest preferences, VIP requirements, special requests, and room amenities are communicated and executed effectively.
- Work collaboratively with other departments to ensure seamless service delivery and prompt resolution of guest requests and maintenance concerns.
- Promote and maintain the highest standards of health, safety, hygiene, and sustainability in line with the hotel's B Corp commitments.
What you will bring
- Previous supervisory experience in Housekeeping within a 5 star luxury hotel.
- Strong leadership skills with the ability to motivate and support a high performing team.
- Exceptional attention to detail and a commitment to maintaining luxury standards.
- Excellent organisational and communication skills.
- A proactive, hands on approach with a strong sense of ownership and accountability.
- A passion for delivering outstanding guest experiences.
Rewards you deserve
At One Aldwych, we believe people do their best work when they feel supported, recognised and able to grow. That's why we offer a range of benefits designed to support your wellbeing, development and life outside of work.
- Competitive salary and service charge
- Complimentary Experiences: Enjoy a complimentary overnight stay and dining experience after qualifying service
- Food & Beverage Discounts: Receive 50% discount across our restaurants and bars
- Hotel Discounts: Preferential accommodation rates for you, your friends and family at One Aldwych and across the Exclusive Collection of luxury hotels
- Local Perks: Access exclusive offers across shops, restaurants and local businesses throughout Covent Garden and the surrounding area through London Heritage Quarter
- Financial Support: Access Wagestream and receive a £1,000 bonus when you successfully refer a friend
- Holiday & Time Off: Receive 28 to 32 days' holiday, increasing with length of service
- Meals & Uniform: Complimentary meals whilst on duty and professionally laundered uniforms
- Learning & Development: Access training and development opportunities, career conversations and ongoing support
- Recognition & Celebration: Long service awards and programmes that recognise individual and team contributions
- Wellbeing Support: Access confidential support through our Employee Assistance Programme, along with discounted onsite massage and chiropody appointments
Everyone Is Welcome here. We are committed to creating a workplace where everyone feels welcome, valued and respected.