Service & Quotations Coordinator

Job Title: Service & Quotations Coordinator

Location: Unit 2, Birchwood Trade Estate, London Road, Swanley, Kent, BR8 7QD

Salary: £35,000 - £38,000 depending on experience

Job type: Full Time, Permanent

We are a busy and growing commercial door and entrance systems company specialising in:

Automatic doors
Aluminium door fabrication
Commercial door installation & servicing
Steel doors
Drive-thru windows
Reactive repairs and maintenanceAbout The Role:

We are looking for a highly organised and commercially minded Service & Quotations Coordinator to manage customer enquiries, quotations, scheduling, and job coordination.

This role sits at the centre of the business and requires somebody who can remain calm, organised, and professional while managing multiple live jobs and customer requests.

Key Responsibilities:

Handling incoming sales and service enquiries
Preparing quotations for repairs, servicing, and installations
Liaising with customers regarding ongoing works
Coordinating engineer schedules and appointments
Managing job progress and customer communication
Following up quotations and customer requests
Processing customer invoices
Working closely with engineers and suppliers
Learning technical product knowledge over time
Supporting smooth project and service deliveryAbout you:

We are looking for somebody who is:

Highly organised and process-driven
Calm and composed under pressure
Excellent at prioritising multiple tasks
Confident communicating with customers and engineers
Commercially aware and detail-focused
Proactive and solution-oriented
Professional in both written and verbal communicationExperience within engineering, construction, facilities management, HVAC, fire/security, manufacturing, reactive maintenance, or service coordination environments would be highly advantageous.

Important

This role is focused on customer coordination, organisation, quotation management, and operational support rather than high-pressure sales.

We are looking for somebody who enjoys structure, problem-solving, and managing multiple moving parts within a fast-paced service environment.

Benefits:

Competitive salary
Stable long-term role
Supportive team environment
Opportunity to grow within the business
Pension schemePlease click APPLY send your CV and a short covering email outlining your relevant experience.

Candidates with the experience or relevant job titles of; Service Coordinator, Quotations Coordinator, Engineering Service Coordinator, Field Service Administrator / Controller, Maintenance Coordinator, Works Coordinator, Facilities Management Operations Coordinator may also be considered for this role