Inside Sales Representative

Greys Specialist Recruitment are partnering with a well-established, award-winning testing services business based in Warrington to recruit an Inbound Sales Representative.
Following a record financial year and continued growth, the business is looking to strengthen its Direct-to-Consumer sales team.
This is a genuine warm inbound sales role. Customers are already interested in the services and will either call directly or submit an online enquiry. There is no cold calling but you will still be expected to take ownership of the conversation, understand what the customer needs and convert enquiries into sales.
The services can be sensitive and sometimes complex, so this role will suit someone who knows how to sell without being overly pushy. Someone who can ask the right questions, explain products clearly and build trust quickly.
The Role
You’ll join a small, high-performing consumer sales team handling a high volume of inbound enquiries, with the team regularly dealing with 80+ inbound calls per day.
You’ll be responsible for:
* Handling inbound calls and online enquiries from prospective customers
* Understanding customer requirements and recommending the most appropriate service
* Converting warm enquiries into sales
* Following up leads that do not convert on the first interaction
* Identifying opportunities to upsell and cross-sell where appropriate
* Managing your own pipeline through Salesforce
* Working towards individual sales targets, KPIs and call quality standards
* Maintaining accurate customer records and completing relevant administration
* Providing a professional, consultative and empathetic customer experience
* Developing a strong understanding of the company’s products and services
What We’re Looking For
We’re looking for someone with proven telephone-based sales experience who is comfortable working in a target-driven environment.
You don’t need to have worked within testing or healthcare previously. What matters is your ability to have quality conversations with customers, understand their requirements and confidently take them through to a sale.
You’ll ideally have:
* Previous experience in inbound sales, telesales, inside sales or a customer-focused sales environment
* A consultative approach to selling, with strong questioning and listening skills
* Experience working towards sales targets and KPIs
* The confidence to handle sensitive or complex customer conversations professionally
* Strong communication and relationship-building skills
* Experience using a CRM system; Salesforce would be advantageous
* Good organisation and attention to detail
* A commercial mindset and genuine motivation to earn commission
* Good IT skills, including Microsoft Office, Word and Excel
Experience within telecoms, financial services, insurance, regulated services, healthcare or another complex inbound sales environment would be particularly relevant.
What’s On Offer
* £26,425 basic salary, dependent on experience. £10,000 OTE on top of basic salary - top performers earning £45,000+
* Hybrid working – 3 days in the office / 2 days from home. Wednesday as a fixed office day, with flexibility around the remaining office days
* Company pension
* Free healthcare
* Life insurance
* Enhanced maternity and paternity leave
* Enhanced sick pay
* Bereavement leave
* Health and wellbeing programme
* Cycle to work scheme
* Free on-site parking
If you’re an experienced sales professional who enjoys speaking to customers, understands consultative selling and wants to join a growing business where there is genuine earning potential, we’d like to hear from you.
Please contact Adam at Greys Specialist Recruitment for a confidential chat