Overview and purpose of role:
As Retail Operations Coordinator, you will play a key role in supporting the Retail teams across Europe by providing high-quality operational support and ensuring the smooth execution of retail processes. Reporting to the Retail Operations Manager, Europe, you will contribute to driving operational excellence across the region.
Success in this role requires the ability to work independently, manage multiple priorities effectively, and build strong relationships with both internal and external stakeholders. As a key representative of the Retail Operations function, you will act as a brand ambassador, demonstrating professionalism, approachability, and a commitment to delivering exceptional service while upholding the Company's standards and values.
Key Responsibilities of role:
NB: This list is non-exhaustive and will develop with the needs of the department.
- Provide day-to-day operational support to the Retail Operations Manager across the European boutique network, ensuring the smooth execution of retail initiatives and business priorities.
- Support the planning, coordination and implementation of retail projects, boutique openings, events and operational initiatives. Proactively identify opportunities for improvement and contribute ideas and solutions to enhance operational efficiency.
- Prepare and coordinate presentations, proposals, reports and other administrative documentation to support the Retail Operations team and wider business.
- Budget Management: Process and monitor invoices relating to Retail Operations, ensuring all costs are validated and approved within agreed timelines. Track expenditure against budget, maintain accurate records and proactively highlight any budget variances or cost-saving opportunities.
- Store Maintenance & Facilities: Coordinate maintenance requests across the boutique network, liaising with boutique teams, and external suppliers to ensure issues are resolved promptly, cost-effectively and to the Company's standards. Monitor ongoing works affecting both front-of-house and back-of-house areas.
- Support the delivery and monitoring of Health & Safety standards, ensuring boutiques remain compliant with local legislation, company policies and regulatory requirements.
- Build and maintain strong relationships with internal departments and external business partners, acting as a trusted point of contact to ensure operational requirements are delivered efficiently.
- Act as the primary contact for boutique teams regarding operational planning, stationery, marketing materials, seasonal packaging, uniforms and other store consumables, ensuring timely ordering and distribution.
- Coordinate the logistics and operational delivery of Retail-led events, campaigns and seasonal launches in partnership with the wider Retail Operations, Clienteling and Visual Merchandising teams.
- Support boutique planning projects, including refurbishments, renovations, relocations and maintenance programmes, ensuring projects are delivered on time, within budget and with minimal disruption to trading.
- Maintain accurate operational documentation, including store databases, supplier information, maintenance records and project trackers, ensuring information remains current and accessible.
- Assist in developing and maintaining operational procedures, guidelines and best practices to drive consistency across the European retail network.
- Monitor supplier performance, raising service issues where appropriate and ensuring agreed service levels are maintained.
- Analyse operational data and produce regular reports to support business decision-making, identifying trends, risks and opportunities for improvement.
- Work collaboratively with Finance, IT, HR, Logistics to ensure operational activities are effectively coordinated across the business.
- Retail Director Support: Provide executive administrative support to the Retail Director, Europe, including diary management, meeting coordination, travel arrangements, expense management and ad hoc administrative tasks.
- Undertake additional operational projects and responsibilities as required to support the evolving needs of the Retail Operations function.
Skills and Requirements:
To deliver the main responsibility of the role, the following skills are required:
- Proven experience in a fast-paced, customer-focused luxury retail environment.
- Embody the Company's core values and act as a professional brand ambassador.
- Excellent organisational skills with strong attention to detail.
- Strong time management skills, with the ability to prioritise, multitask and meet deadlines.
- Proactive, solutions-focused and able to identify and mitigate risks.
- Excellent written and verbal communication skills, with the confidence to engage stakeholders at all levels.
- Strong interpersonal skills with the ability to build and maintain effective relationships with internal and external partners.
- Able to work independently while collaborating effectively within a team, contributing to a positive and inclusive working culture.
- Commercially aware, with a collaborative mindset and a commitment to supporting cross-functional business objectives.
- Proficiency in Microsoft Office applications, particularly Excel, PowerPoint and Outlook.
- Fluent in spoken and written English. Additional European language skills, particularly French, are advantageous but not essential.