Are you passionate about providing exceptional service to students and creating a welcoming environment? Our client is looking for a dedicated Student Hub Administrator to join their vibrant team. This is a fantastic opportunity to make a meaningful impact on the student experience!
Start ASAP, pay £21.13ph, hours Monday-Friday 35 hours per week, hybrid working- 4 days in the office with one day WFH, for the first 2 weeks the client will require the candidate to be in the office all 5 days due to training, duration until end of October 2026, location South Kensington.
About the Role:
As a Student Hub Administrator, you will play a crucial role in delivering high-quality service to students and visitors. Your main responsibilities will include:
Customer Service Excellence:
Handle queries from students, parents, and other stakeholders with a friendly and helpful approach.
Triage and resolve issues across various aspects of student life academic, social and welfare related.Administrative Support:
Process student tuition fee and accommodation payments.
Maintain accurate records in their enquiry management system.
Collaborate with specialist teams to escalate complex queries and ensure timely resolutions.Student Engagement:
Provide guidance and support to students, particularly those who may be anxious or facing challenges.
Manage and promote the Student Hub spaces, ensuring they remain welcoming and informative.Key Responsibilities:
Resolve student queries in a timely manner, adhering to service level agreements.
Accurately manage confidential and sensitive information.
Support the university's Visa Compliance Team with necessary checks.
Assist with general university duties and events as needed.What You'll Bring:
Experience:
Proven experience in a similar role, ideally within a student-focused environment.
A track record of providing responsive, customer-oriented service, both in person and through electronic mediums.Skills:
Excellent communication and interpersonal skills to build effective relationships.
Exceptional organisational abilities with a high level of attention to detail.
Proficiency in Microsoft Office and various IT systems.Join Us and Make a Difference!
At our client, we believe in the power of education and the importance of student support. Join us in our mission to provide outstanding service and enhance the student experience. Apply today!
We are committed to equality of opportunity and welcome applications from all backgrounds and communities. Your journey starts here!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Salary description
£21.13 - £21.13 per hour