This is a varied, hands-on role that combines customer service, warehouse operations and order fulfilment. Working closely with the Warehouse & Logistics Manager, you will play a key role in ensuring customer orders are processed efficiently, stock is accurately maintained and customers receive an exceptional service from purchase through to aftercare.
They are looking for candidates who can start immediately.
As a Warehouse & Customer Service Coordinator, your key responsibilities will include:
* Acting as a key point of contact for customer enquiries via phone and email
* Advising customers on products and providing excellent customer service
* Managing returns, warranty claims, repairs and replacements
* Liaising with courier partners regarding delivery issues and resolving customer queries
* Picking, packing and dispatching customer orders accurately
* Supporting daily warehouse operations and fulfilment activities
* Assisting with stock control, stock takes and inventory management
* Organising warehouse stock and maintaining a safe, efficient working environment
* Supporting incoming deliveries, container unloads and goods checks
* Operating a forklift truck when required
Requirements for the Warehouse & Customer Service Coordinator:
* A valid Forklift Truck Licence
* Previous experience within a warehouse, fulfilment, logistics or similar operational environment
* Strong customer service and communication skills
* Excellent organisational skills and a high level of attention to detail
* The ability to manage multiple priorities in a fast-paced environment
* Confidence using computer systems and online platforms
* A proactive, hands-on approach to work with strong problem-solving skills
* The ability to work independently whilst also contributing effectively as part of a team
Salary & Hours for the Warehouse & Customer Service Coordinator:
* £27,000
* Monday to Friday, 8:30am to 5:30pm
* Based in Partridge Green
* Free onsite parking
* Company Pension
This is an excellent opportunity for a practical and customer-focused individual who enjoys a varied role and takes pride in delivering outstanding service while supporting an efficient warehouse operation.
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy
Salary description
£27000.00 - £27000.00 per year