Red Recruitment is recruiting a Customer Service Advisor to join our client's busy customer contact team on a temporary basis.
You will support customers across telephone, email, live chat and social media, answering a wide variety of queries relating to products, orders and installations. You will take ownership of each enquiry, working to resolve questions and complaints effectively while delivering a positive customer experience.
Package for a Customer Service Advisor:
Salary: £12.74-£13.46 per hour, depending on experience
Hours: 40 hours per week, Monday to Saturday. Saturdays are worked on a rota, with a day off during the week
Contract: Temporary
Location: Bath, hybrid
Varied, multichannel customer service role
Opportunity to develop your complaint-handling and problem-solving experience
Supportive and collaborative working environment
Saturday shifts balanced with a weekday offKey Responsibilities of a Customer Service Advisor:
Responding to customer enquiries through telephone, email, live chat and social media
Providing accurate information about products, orders and installations
Taking ownership of customer enquiries through to resolution
Handling complaints professionally and working towards first-contact resolution
Contacting customers to arrange installations, explain the process and answer questions
Listening carefully to customers and identifying the most appropriate solution
Communicating complex information in a clear and accessible way
Contributing ideas to improve processes across the team and wider business
Sharing useful information with colleagues and updating internal knowledge systems
Maintaining a professional, empathetic and positive approach throughout every interactionKey Skills and Experience of a Customer Service Advisor:
Previous B2C customer service experience gained within a contact centre, retail or another customer-focused environment
Experience handling complaints and taking ownership through to resolution
Confident and professional verbal and written communication skills
Strong listening and questioning skills
Ability to simplify complex information and explain it clearly
Empathetic approach and the ability to communicate with customers from a wide range of backgrounds
Good problem-solving skills and a proactive attitude
Working knowledge of Microsoft Office
Positive, can-do approach with a willingness to learn and developIf you are an experienced customer service professional who enjoys solving problems and taking ownership of customer enquiries, please apply now!
Red Recruitment (Business)
Salary description
£12.74 - £13.46 per hour