Duties Include:
* Supporting the Head of Administration, conduct and manage quality and compliance processes throughout the business to ensure consistency and high standards are maintained.
* Complete internal quality audits of systems and processes for all UK offices, both remotely and in-person.
* Assist in third-party audits of our quality management systems periodically by accrediting bodies.
* Management and follow-up of QMS and incident reporting.
* Complete thorough root cause analysis and introduce effective preventative solutions where necessary.
* Take a proactive approach to risk management, identifying areas of improvement.
* Engage regularly with Regional and Department managers to ensure quality and compliance goals are met.
* Create and distribute staff surveys to monitor awareness of company practices.
* Conduct training presentations/programmes, both internally and customer-facing.
* Analyse data and produce clear reporting to superiors.
* Maintain up-to-date and accurate records, in line with requirements for ISO and other company accreditations.
* Fully understand the needs and drivers of the business and how best to integrate these into daily tasks.
* Adopt digital solutions to streamline processes and drive efficiency.
* Work closely and build relationships with colleagues at all levels of the business
* Be an inspirational candidate and work responsibly as part of a larger team.
Essential Skills:
* A minimum of 2 years working in a quality/compliance capacity.
* A confident user of digital platforms such as the Microsoft Office suite (Word, Excel, PowerPoint, OneNote, etc), DocuSign and online portals.
* Previous experience of data analytics and reporting.
* Strong data entry and document management skills.
* Excellent written and verbal communication.
* The ability to work collaboratively with colleagues at all levels of the business.
* An articulate, creative thinker with the ability to share ideas succinctly.
* Detail-oriented and comfortable working to deadlines.
* Polished, personable and energetic personality.
* Be able to think both proactively and reactively, taking appropriate actions in any given circumstance.
* A strong multi-tasker who is able to prioritise effectively.
* Self-motivated with good time management.
* Quality Management Systems trained, aligned with ISO9001 or equivalent certification.
* HMRC Customs and Compliance experience.
* Knowledge and experience in an Aviation Security environment would be advantageous
Office based role, with the possibility for some hybrid working following successfully completed probation period).
Required Experience: 2+ years in similar position
Benefits include; 25 days plus BH
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry
Salary description
£30000.00 - £35000.00 per year