Savings Team Representative

Savings Team Representative Vacancy

Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Savings Team. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Savings Representative to join us.

As a Savings Team Representative at the Society, you'll quickly become one of the experts our members need. You will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.

Working from our Principal Office, your day to day will be a bit like this:

Providing a brilliant customer experience by developing relationships with our members

Ensure customers receive excellent service (regardless of channel), address enquiries, resolve issues and maintain a high level of customer satisfaction
Working proactively and collaboratively with other colleagues across the Society, you'll be responsible for delivering great customer outcomes.
Utilising our financial products, you will be supporting our members through key life events through our remote channels.About you

To be one of our next Savings Teams Representative, we need you to be:

Passionate about providing strong customer solutions -you'll be part of the team who does this most!
Excited to be part of a wider team that collaborates to provide the best service for our members
Curious about our future, our members, our data; well, about everything. You'll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper
Approachable, helpful and member focussed - you'll put our members needs at the heart of everything you do
Strong at communicating - whatever communications methods you use, you'll be able to represent the Society clearly and concisely Not afraid to challenge the status quo - we have an unwavering belief in pushing the boundaries at the Dudley
Flexible to go where our members need you most
Eager to develop your knowledge. We like to continually develop our skills here! In Return

In return for providing a passionate and specialist service to our future, members and intermediaries, we offer:

21 hours a week contract
Salary up to £14,196 (£23,660 FTE) per year
Basic holiday of 30 days + bank holidays.
Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
Pension contribution of up to 8% of salary
Life assurance 4x salary
Full Private Medical Insurance
Healthcare plan covering some of those day to day health bills like your dental and optical billsDiversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're one of the best companies to work for in the UK, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join