Predominately based at the London Heathrow office, the successful candidate will play a vital role in supporting the business’ drive towards enhanced quality and compliance controls.
Office based, although possibly some hybrid working following successful probation period
Some UK travel and possible European travel in the future
Mon to Fri Salary £ 30-35k 25 days holiday, increasing after 5 years
Duties Include:
* Supporting the Head of Administration, conduct and manage quality and compliance processes throughout the business to ensure consistency and high standards are maintained.
* Complete internal quality audits of systems and processes for all UK offices, both remotely and in-person.
* Assist in third-party audits of our quality management systems periodically by accrediting bodies.
* Management and follow-up of QMS and incident reporting.
* Complete thorough root cause analysis and introduce effective preventative solutions where necessary.
* Take a proactive approach to risk management, identifying areas of improvement.
* Engage regularly with Regional and Department managers to ensure quality and compliance goals are met.
* Create and distribute staff surveys to monitor awareness of company practices.
* Conduct training presentations/programmes, both internally and customer-facing.
* Analyse data and produce clear reporting to superiors.
* Maintain up-to-date and accurate records, in line with requirements for ISO and other company accreditations.
* Fully understand the needs and drivers of the business and how best to integrate these into daily tasks.
* Adopt digital solutions to streamline processes and drive efficiency.
* Work closely and build relationships with colleagues at all levels of the business
* Be an inspirational candidate and work responsibly as part of a larger team.
Essential Skills:
* A minimum of 2 years working in a quality/compliance capacity.
* A confident user of digital platforms such as the Microsoft Office suite (Word, Excel, PowerPoint, OneNote, etc), DocuSign and online portals.
* Previous experience of data analytics and reporting.
* Strong data entry and document management skills.
* Excellent written and verbal communication.
* The ability to work collaboratively with colleagues at all levels of the business.
* An articulate, creative thinker with the ability to share ideas succinctly.
* Detail-oriented and comfortable working to deadlines.
* Polished, personable and energetic personality.
* Be able to think both proactively and reactively, taking appropriate actions in any given circumstance.
* A strong multi-tasker who is able to prioritise effectively.
* Self-motivated with good time management.
* Quality Management Systems trained, aligned with ISO9001 or equivalent certification.
* HMRC Customs and Compliance experience.
* Knowledge and experience in an Aviation Security environment would be advantageous
Salary description
£30000.00 - £35000.00 per year