£13.47 per hour plus company benefits
Full Time - 42 hours per week
A Top 20 Care Home Group 2026!
Awarded One Of The ‘UK’s Best Companies To Work For’
Emerson Grange is an 85-bedroom care home that provides the most luxurious surroundings and the very best in care and support.
We are looking for a full-time Administration Assistant/Receptionist to be the first point of contact at the home.
This role requires someone who has a range of skills with good IT experience and attention to detail. You will be part of a team and work to a rota and will require flexibility on working days, which includes Bank Holiday shifts as part of the team rota.
Your shifts will be between the hours of 8am - 8pm working the following patterns,
Rota: Week 1
Mon 8am-8pm, Tue 8am-8pm, Sat 8am-8pm, Sun 8am-8pm
Rota: Week 2
Wed 8am-8pm, Thu 8am-8pm, Fri 8am-8pm
In addition to reception duties you will provide additional administration support to the Home Administrator - predominantly HR related administration duties, although you will also need to have a good knowledge of financial aspects of the role, therefore being able to assist in the Administrator's absence.
Our team member benefits include: *Paid Breaks *Uniforms *Staff Meals *Nest Pension *Employee Assistance Programme *Care Workers Charity *‘Spice of Life’ – Discount Retail Scheme *Cycle Scheme *Eye Care *Refer a Friend Scheme *Reward Vouchers *Quarterly & Annual Company Recognition Awards
Main Responsibilities:
• Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors book and the person’s identity is checked as far as reasonably practical
• Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly
• In addition to reception duties provide additional administration support to the homes Administrator on a daily basis predominantly HR related administration duties
• Assist with recruitment tasks, sifting CVs, chasing references and verifying ID documents
• Organise internal meetings and ensure that any requirements have actioned
• Coordinate the staff meal process as applicable to the individual home
• Respond to any emergency situations as requested by the home
• Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained.
Person Specification:
Excellent customer service skills
IT literacy – competent with the use of systems
Previous telephone experience
Professional telephone manner
Knowledge of general administration
Good communication skills
Neat and well presented
Excellent written and verbal English
Salary description
£13.47 - £13.47 per hour