Due to our continued growth and success, we are looking for a Hosted Support Agent!
Technical Support Agent
(Telecoms and Hosted Support)
£29(Apply online only) + company bonus (up to £3600 a year)
22 days holiday + banks + Christmas shutdown.
Office Based – Crewe
We are looking for a member for our Hosted Customer Support Team. The main duties of this role will be:
Working within a team of 6 agents
Managing workflow
Monitoring tickets to ensure all have been responded to in a timely and professional manner
Ensuring go-lives go smoothly
Helping and supporting customer with any technical support questions
Assisting with any billing/complaint queries
Experience Required:
Experience working on telecoms systems including – Yeastar, Gamma Horizon and Webbex Hosted platforms
Knowledge around connectivity
Experience in a customer support based role.
If this role sounds of interest, contact Beth on (phone number removed) //
SER-IN
Salary description
£28000.00 - £29000.00 per year