Milton Keynes | Temporary to Permanent | Immediate Start
£12.85 per hour + Evening Premium (£15.42 per hour from 7pm to Midnight)
Are you passionate about delivering exceptional customer service? Do you enjoy helping customers and being part of a fast-paced, supportive team environment?
Tate Recruitment is currently recruiting for Evening Customer Service Advisors to join a leading customer experience centre based in Milton Keynes. This is an excellent opportunity to secure a long-term role with a highly successful organisation, offering a clear pathway to a permanent position and fantastic employee benefits.
Working Hours
Choose from one of the following shifts:
6:00pm - Midnight
3:00pm - MidnightWorking either:
Tuesday to Saturday, or
Sunday to Thursday
Pay Rate
£12.85 per hour up to 7pm
£15.42 per hour from 7pm to Midnight
Start Date
Monday 7th September
Training
Successful candidates must be available to attend a mandatory two-week training programme:
Monday to Friday, 11:00am - 8:00pm
Important: You must be able to commit to the full training period and have no holidays booked during your first six weeks of employment.
The Role
As a Customer Service Advisor, you will be the first point of contact for customers from around the world, providing outstanding support across multiple communication channels. Working within a busy and friendly customer experience team, you'll ensure every customer receives a professional and positive experience.
Key responsibilities include:
Handling inbound customer calls, emails and live chat enquiries
Supporting customers who wish to place orders
Assisting with queries relating to existing orders
Advising customers on current promotions, offers and discounts
Answering questions regarding deliveries, returns and cancellations
Resolving customer complaints and enquiries efficiently
Delivering a first-class customer experience every time
About You
We're looking for enthusiastic and articulate individuals who genuinely enjoy helping people.
Ideally, you'll have:
Previous customer service experience
Excellent verbal and written communication skills
A professional and friendly telephone manner
Strong problem-solving skills
Good IT and administration skills
The ability to work effectively in a fast-paced environment
Temporary to Permanent Opportunity
For the first three months, you will be employed through Tate Recruitment on a weekly paid timesheet basis. Following successful completion of this period, you will move into a permanent role with the client, with no additional probation period required.
Permanent Benefits
From day one of your permanent contract, you'll enjoy:
Hybrid working opportunities (following probation)
Overtime available
Monthly bonus opportunities
28 days holiday including Bank Holidays, increasing with service
Employee reward vouchers
50% staff discount
Cycle to Work Scheme
Discounted gym membership
Health Shield Cash Plan
Life Assurance
Modern breakout areas with pool tables and table tennis
Free tea and coffee on site
Apply Today
If you're looking for a rewarding customer service role with excellent earning potential and long-term career prospects, we'd love to hear from you.
Submit your CV today and a member of the Tate Recruitment team will be in touch to discuss the opportunity further.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application
Salary description
£12.85 - £12.86 per hour