We are looking for an organised and customer-focused Gas Scheduler to support the delivery of responsive gas repairs and maintenance services. You will be the first point of contact for tenants, handling incoming calls, logging repair requests, resolving queries efficiently, and coordinating appointments with operatives. This role requires excellent communication, strong administrative skills, and the ability to manage multiple priorities while delivering a high standard of customer service in a fast-paced social housing environment.
What You’ll Do:
* Using company systems to process orders adequately in order to invoice clients.
* Updating the system with all interactions with residents.
* Processing supervisory or trade reports to determine action required to resolve repairs.
* Resolution of minor complaints at call level.
* Maintain logs and monitor variation request.
* Maintain and action emails from contract mailboxes.
* Answering payment queries of both subcontract and client.
* Working with Supervisors and trades people to organise and schedule work
* Ordering equipment needed for the operative’s job.
* Keeping all activity logged and up to date in an accurate manner.
* Liaising with staff at customer sites keeping them up to date with progress information.
* Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance.
What You’ll Bring:
* Excellent Telephone Manner
* Customer Service focused
* Excellent Communication skills
* Ability to identify problems
* Ability to identify customers’ needs
* Willing to go the extra mile to deal with a difficult situation
* Ability to prioritise issues
* Ability to meet tight deadlines
* Ability to work under pressure
* Attention to detail
* Team player
What We Offer:
* Salary of £31,000 per annum plus benefits including:
* 25 days’ holiday + bank holidays
* Pension scheme and life assurance
* Perkbox (discounts, perks & wellbeing offers)
* 1 paid volunteer day
* £2,000 refer-a-friend bonus after the referee passes probation
* Opportunities for development and progression across Axis CLC
Why Axis CLC
Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value insight, quality and evidence-based decision-making, and offer roles where your work directly influences business performance and long-term growth.
Our Commitment to Inclusion
Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you require any adjustments during the hiring process, please let us know
Salary description
£31000.00 - £31000.00 per year