Are you a confident, proactive Contract Manager who thrives in a fast-paced environment and is passionate about delivering excellent property services? Join our Repairs Team and play a key role in delivering high-quality void works, helping us get homes ready for customers quickly, safely and to the right standard.
As a Contract Manager, you’ll take the lead on managing the performance of our void contractors, supporting strategic contract administration, and driving continuous service improvements. You’ll work closely with operational teams and stakeholders to ensure quality, value for money, and a great customer experience.
Please read: You will need to have experience of overseeing several contractors simultaneously, managing the delivery of a large programme of void property repairs and refurbishments across multiple locations. You'll be confident in driving performance, maintaining quality standards, and ensuring homes are ready for re-let efficiently and safely. Unfortunately, we won’t be able to consider applicants without this experience.
What you’ll be doing:
* Managing contractor performance, ensuring void works are delivered on time, within budget and to a high standard
* Monitoring work in progress, resolving issues and ensuring completion targets are achieved
* Supporting operational teams and holding contractors to account for quality and performance
* Leading review meetings and identifying opportunities for service improvement
* Acting as a point of escalation for complaints and performance issues
* Using data and insight to support proactive service delivery and decision-making
* Building strong relationships with internal teams, contractors and stakeholders
* Supporting risk management, audits and compliance activities
What we’re looking for:
We’re looking for someone who can demonstrate the following essential criteria:
* Proven Contract Management Experience – experience managing contractor performance, KPIs and resolving escalations
* Strong Communication and Stakeholder Skills – able to build relationships and challenge constructively when needed
* Commercial Awareness – confident managing budgets, forecasts and value for money
* Initiative and Problem-Solving Ability – able to make sound decisions and drive improvements
* Organisational and Prioritisation Skills – able to manage competing priorities in a fast-paced environment
* Customer-Focused and Collaborative Approach – committed to delivering great outcomes and promoting a “one team” culture
* Relevant Property Knowledge – understanding of property maintenance, compliance and Health & Safety
Why join us?
We’re committed to delivering Simple, Safe, and Smart services. Our values — Be kind, Do the right thing, Love new ideas, Celebrate diversity, Keep our promises, and Pull together — are at the heart of everything we do. If you share these values and want to make a real impact, we’d love to hear from you.
You’ll be part of a team that’s committed to making a real difference. We work simply, safely and smartly, always putting our customers first. We support each other, learn together, and celebrate success. We believe in creating a workplace where everyone feels supported, included, and empowered.
Here’s what you’ll get when you join us:
• Flexible and hybrid working
• 30 days' annual leave, plus bank holidays
• Up to 10% pension contribution, matched 1:1
• Two additional paid volunteering days each year
• Flexible benefits scheme, including options for healthcare, dental care, and more
What to expect from our recruitment process
We’re committed to a fair, inclusive, and transparent recruitment process.
Shortlisted candidates will be invited to attend an in-person interview on the following dates:
Stage One: 20th August, 21st August and 24th August on MS Teams.
Stage Two: 27th August in person at our Lambeth Office.
Please read before applying
* You must have the right to work in the UK; we are unable to provide visa sponsorship
* We reserve the right to close this advert early if we receive a high volume of suitable applications
* A full UK driving licence and access to a vehicle is desirable
* This role will involve travel to offices and contractor locations, including Waterloo, Pitsea, Houghton Hall, Loughton and Houghton Regis
If you’re a proactive, values-led professional who enjoys building relationships, solving problems and delivering results for customers, we’d love to hear from you.
Closing date: 16th August 202
Salary description
£58881.00 - £58881.00 per year