Service Improvement Advocate

Service Improvement Advocate 📢

📍 Exeter, Weston-super-Mare or Tolvaddon (Hybrid Working)
💰 £33,163 per annum
🕒 37 hours per week, Monday–Friday
📄 Fixed-Term Contract until February 2027

Do you have experience handling customer complaints and a passion for improving services? We're looking for a Service Improvement Advocate to help drive positive change by resolving complex customer issues and using feedback to improve service delivery.

Key Responsibilities:
✔️ Manage customer feedback, complaints and compliments professionally and efficiently
✔️ Investigate complex cases, gather evidence and work with colleagues to achieve positive outcomes
✔️ Promote best practice in complaint handling and customer service standards
✔️ Identify trends and root causes to support continuous service improvement
✔️ Develop improvement plans that enhance the customer experience

What We're Looking For:
✅ Experience managing customer complaints or escalated customer enquiries
✅ Strong customer service background
✅ Excellent communication, investigation and problem-solving skills
✅ Ability to build positive relationships across teams
✅ Organised, resilient and able to manage a varied workload

Desirable:
⭐ Knowledge of social housing
⭐ Experience producing reports and monitoring performance
⭐ Business Administration or Customer Service qualification
⭐ Experience using booking or scheduling systems

This is a fantastic opportunity to join a customer-focused organisation where you'll play a key role in improving services and making a real difference.

📩 Apply now with your CV or call Carol on (phone number removed) for more information.

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