Income & Recovery Officer

Income & Recovery Officer

Wolverhampton | Fully Remote
Rate: £18.51 per hour
IR35 Status: Inside IR35
Initial Contract Length: 3 Months
Extension Potential: Likely
Start Date: ASAP
Working Hours: Full Time (Up to 37 hours per week)

Role Summary

This is a fantastic opportunity for an individual with experience in revenues, debt recovery or customer-focused financial services to support the collection and recovery of Council Tax, Business Rates, Housing Benefit Overpayments and other debts.
Working within the Revenues team, you will provide high-quality customer service while ensuring recovery processes are carried out accurately, efficiently and in line with current legislation and Council policies.

What You'll Do as an Income & Recovery Officer

·Manage the collection and recovery of Council Tax, Business Rates, Housing Benefit Overpayments and other debts owed to the Council.
·Provide advice and guidance to customers on liability, discounts, exemptions, payment options and debt recovery processes.
·Negotiate affordable repayment arrangements, taking into account customers' financial circumstances and vulnerabilities.
·Monitor repayment agreements, pursue outstanding debts and take appropriate recovery action in line with legislation and Council policy.
·Maintain accurate records, process correspondence and liaise with internal departments, enforcement agents and external organisations to support effective debt recovery.

What You'll Need as an Income & Recovery Officer

·Previous experience within Council Tax, Business Rates, debt recovery, revenues or a similar income recovery environment.
·Excellent customer service skills with experience handling enquiries by telephone, email and face-to-face.
·Knowledge of Council Tax and Business Rates legislation and debt recovery processes.
·Strong organisational skills with the ability to manage a busy workload and meet performance targets.
·Good IT skills with experience using Microsoft Office and case management or revenues systems.

What's On Offer

·£18.51 per hour.
·Fully Remote
·Initial 3-month contract with the potential for extension.
·Inside IR35
·Opportunity to join a supportive Local Authority Revenues team.
·Immediate start available.

Apply

If you're an experienced Income & Recovery Officer looking for your next Local Authority contract, we'd love to hear from you. Apply today or get in touch to find out more about the role