Village Administration Manager

Location: Bishopstoke Park, Bishopstoke
Job Type: 12-month fixed term contract | 37.5 Hours
Salary: £32,334 per annum

We're looking for an experienced Village Administration Manager to join our retirement village team at Bishopstoke Park.

This is a key leadership role responsible for delivering a high-quality administration service and ensuring an excellent experience for residents, colleagues and visitors. Working closely with the General Manager and wider management team, you'll help ensure the smooth day-to-day running of the village while maintaining high standards of service, compliance and resident satisfaction.

What you'll be doing

* Lead and manage the Reception, Administration and Driving teams, delivering a professional and welcoming service.

* Deputise for the General Manager and undertake Duty Manager responsibilities as required.

* Oversee resident move-ins, inductions and leasehold administration processes.

* Monitor resident feedback, complaints and compliments, identifying opportunities to improve services.

* Support resident wellbeing, liaising with families, healthcare professionals and external agencies where required.

* Assist with budgets, service charge accounts and financial processes, working closely with Finance colleagues.

* Ensure compliance with GDPR and DBS requirements and relevant legislation.

* Build strong relationships with residents, relatives and colleagues, helping to create a positive village community.

What you'll bring

* Experience working within a housing, leasehold, hospitality or retirement living environment.

* Previous experience managing teams and administrative functions.

* Strong organisational, financial and people management skills.

* Excellent communication and relationship-building abilities.

* A proactive, customer-focused approach with a passion and tenacity for delivering exceptional service.

* Ability to balance empathy and compassion with professional boundaries.

* Able to complete an enhanced DBS check