Blue Arrow is currently recruiting for a Customer Care Coordinator to join a busy manufacturing business based in High Wycombe, Buckinghamshire.
This is a fantastic opportunity for someone with previous customer service and administration experience, ideally gained within a manufacturing environment, who is confident using MRP systems and enjoys working across multiple departments.
The Role
This is a varied position where you'll be supporting customer service, order processing and production planning activities, helping to ensure the smooth flow of information between customers, production and logistics teams.
Key responsibilities include:
Processing customer orders and production works orders
Supporting production planning and scheduling activities
Providing excellent customer service via phone and email
Managing customer enquiries and order updates
Raising invoices, credit notes and other sales documentation
Liaising with customers regarding deliveries and collections
Maintaining accurate records and updating internal systems
Setting up new customer and product information within the MRP system
Assisting with new product introductions (NPI)
Updating KPI and performance reports
General administration and office support duties
About You
To be successful in this role, you'll have:
Previous customer service and administration experience
Experience working within a manufacturing or factory environment
Knowledge and experience of MRP systems
Excellent attention to detail
Strong organisational and prioritisation skills
Good IT skills, including Microsoft Office
A positive, proactive and adaptable approach
The ability to communicate effectively with customers and internal teams
What's on Offer?
Part-time position
£14.75+ per hour
16 hours per week
4 days per week (Monday to Thursday)
4 hours per day
Friendly and supportive team environment
Ongoing training and development opportunities
Immediate start available for the right candidateIf you're looking for a varied part-time role where you can utilise your customer service skills and manufacturing systems knowledge, I'd love to hear from you.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
Salary description
£14.75 - £15.50 per hour