Overview:
Exciting opportunity to join a progressive Wealth & Investment Manager as we continue to grow and develop our business.
With increased client demand and ever more complex scenarios we need additional support within our Client Life-Cycle team that plays a critical role in delivering an outstanding client experience by managing and continually improving all aspects of client onboarding and ongoing data management.
This role will accommodate a client-centric approach while ensuring tight regulatory compliance and strong collaboration with Front Office, Operations, Compliance and Technology.
About the Company:
W1M was formed in 2024 through the merger of London & Capital and Waverton, two established wealth managers with 40 years of history. Since then, the business has grown to over 400 employees and manages approximately £28+ billion in assets under management.
We are a UK wealth management firm operating in a regulated environment, providing investment and wealth management services to private clients, families, charities and institutions.
Our values underpin how we work together and with our clients, shaping a culture focused on high standards, collaboration, integrity and adaptability.
We have a collaborative working environment where people are given the opportunity to contribute meaningfully to the development of the business.
Key Accountabilities:
Client Onboarding Oversight:
- Manage the end-to-end onboarding process for new clients (Private Clients, Trusts, Companies, SIPPs, Charities), ensuring cases are progressed efficiently and in line with policy and regulation.
Client Data Integrity:
- Accurately capture and maintain client static data across core systems to meet operational, reporting, and regulatory requirements.
Regulatory Compliance:
- Undertake AML/KYC reviews and ensure processes comply with FATCA, CRS, MiFID II, and US QI (W-series) obligations. Escalate higher-risk or complex cases as appropriate.
Workflow Management:
- Process onboarding and client lifecycle requests via Nintex, ensuring consistent adoption of new tools and processes.
Business Engagement:
- Work closely with Compliance, Front Office, and Operations teams to resolve queries, provide feedback, and ensure a seamless client experience.
Continuous Improvement:
- Identify issues and suggest enhancements to processes, supporting the team’s drive for efficiency and digitisation.
Skills and Experience Required:
- Experience in a client onboarding, AML/KYC, or client data role within Wealth or Asset Management (or financial services).
- Working knowledge of AML/KYC requirements and global tax/regulatory frameworks (FATCA, CRS, MiFID II).
- Strong attention to detail, with excellent organisational and data management skills.
- Effective communicator with both colleagues and stakeholders.
- Positive, adaptable mindset and appetite for learning.
- Ongoing commitment to CPD is expected and supported.
Highly desirable but not essential:
- Familiarity with digital onboarding tools and workflow platforms highly desirable.
- Industry qualifications (e.g. IOC, IMC) desirable but not mandatory.
About You:
In addition to the core skills and experience required you will be able to demonstrate:
Regulatory & Risk Awareness
- Good understanding of AML/KYC obligations across different client types and jurisdictions.
- Awareness of FATCA/CRS classification requirements and transaction reporting needs.
- Ability to identify risks and escalate appropriately.
Client-Centric Mindset
- Committed to delivering a positive and professional onboarding journey for clients and advisers.
- Demonstrates care in handling sensitive client information and interactions.
Operational Discipline
- Takes ownership of assigned cases, working methodically and accurately.
- Ensures documentation and data capture are complete and auditable.
Technology & Data Fluency
- Comfortable using CRM and workflow systems (e.g. Salesforce, Nintex, Dynamic Planner).
- Understands how accurate data supports wider operational and compliance processes.
Communication & Teamwork
- Builds collaborative working relationships across the business.
- Communicates clearly with colleagues and stakeholders.
Problem Solving & Initiative
- Proactively resolves queries and contributes to smoother client onboarding.
- Suggests improvements and supports change adoption.
Why Join W1M?
This is an opportunity to join a growing and evolving organisation at an exciting stage of its journey.
The role offers:
- The chance to join a friendly, successful team passionate about helping our business grow and achieve its goals
- Opportunities for learning and career development
- A fast-paced, collaborative environment offering autonomy and impact
- Hybrid working environment with a minimum of 3 days / week in the office
Equal Opportunity Statement
W1M is an equal opportunities employer and welcomes applications from all suitably qualified candidates in accordance with the Equality Act 2010.