We are looking for a proactive 1st / 2nd Line Support Analyst to join our dynamic IT team in London. This is a hybrid role requiring a mix of remote work and days in our London office. You will provide essential technical support across our corporate and store systems.
Because of the fast-paced nature of our business, previous experience working within a retail environment is highly desirable.
Key Responsibilities
* Act as the first point of contact for all IT disruptions and service requests.
* Troubleshoot hardware, software, and network issues for remote and office-based users.
* Support retail-specific systems, EPOS terminals, and store peripherals.
* Escalate complex technical issues to 3rd line teams when necessary.
* Log, track, and update all support tickets accurately within the service desk system.
Skills and Experience Required
* Proven experience in a 1st or 2nd line IT support role.
* Strong technical knowledge of Windows OS, Microsoft 365, and Active Directory.
* Previous experience in the retail sector is strongly preferred.
* Excellent communication skills and a customer-focused attitude.
* Ability to work under pressure in a fast-moving environment.
Availability
* This role requires an immediate start. Please only apply if you are available to notice-free or on a very short notice period
Salary description
£110.00 - £120.00 per day