Clinical Services Manager On-Call

Job remit – To cover the out of hours on-call in the evenings and at the weekend. Responsibilities include rota management, call handling, dealing with new enquiries, supporting nurses and carers with clinical advice and general support.

Requirements –

* Registered Nurse with current NMC registration

* Thorough knowledge of the CQC guidelines

* Excellent written and spoken communication skills

* Exceptional attention to detail

* Dedication, compassion and energy

* Reliable, dependable and a team player who is willing to help others

* The ability to show initiative and to have a positive, can-do attitude

* A solid understanding of the UK Healthcare sector

* Previous management experience or willingness to develop management skills

* Excellent computer skills (desirable)

* Experience in private healthcare (desirable)

Responsibilities –

* To assist in the day-to-day running of the organisation outside of office hours, ie. after 6pm and during the weekend.

* To manage all aspects of the rotas.

* To remotely assess and monitor clients.

* To decide, in conjunction with senior management, whether the business can meet the nursing or care needs of any prospective client.

* To investigate complaints, take appropriate action and report these to the Management team.

* To safeguard clients from abuse and act immediately to report any suspected abuse, following the organisation’s policies and procedures.

* To support the Management team to maintain CQC registration.

* To contribute towards business expansion and development.

* To engage in positive working relationships with the wider MDT in the best interests of the clients.

* To ensure that clients’ privacy, dignity, choice, independence and safety are actively promoted at all times.

* To support and advise junior office staff when they are working alongside the Clinical Services Manager On-Call.

* To effectively utilise electronic systems