Salary: £35,000 basic + uncapped monthly commission (£1,000-£3,000+ per month)
Location: The Boatshed, Exchange Quay, Salford Quays
Hours: Monday to Friday, 9:00am - 5:00pm (No evenings or weekends)
Join a team that partners with
one of the UK's fastest-growing business rewards platforms.
Our client are expanding rapidly and are looking for enthusiastic, professional Customer Success Executives to deliver an exceptional experience to every client.
If you're passionate about customer service, confident on the telephone and enjoy building relationships, we'd love to hear from you.
What you'll be doing
As part of our Customer Success team, you'll support new and existing business clients by:
* Answering inbound customer enquiries and providing first-class support.
* Explaining the progress of applications and why a member of the sales team may be unavailable, before arranging suitable call-backs where required.
* Guiding clients step-by-step through setting up their accounts and helping them generate their first invoices.
* Contacting clients who have registered but have not yet completed their first transaction, identifying any obstacles and providing support to get them started.
* Building strong relationships with clients to maximise engagement with the platform.
* Identifying retention opportunities and ensuring customers continue to benefit from our service.
* Managing customer enquiries via telephone, email and CRM.
* Maintaining accurate records and delivering a professional experience on every interaction.
What we're looking for
We're looking for someone who has:
* Previous customer service or sales experience (B2B experience is an advantage).
* Excellent telephone manner and communication skills.
* Strong written English, grammar and professional email etiquette.
* Experience using CRM systems, diallers and Microsoft Office.
* Confidence working in a fast-paced environment whilst managing multiple tasks.
* Excellent organisational skills and attention to detail.
* A positive attitude and genuine desire to help customers succeed.
* The ability to build rapport quickly and solve problems effectively.
What you'll receive
* £35,000 basic salary.
* Uncapped monthly commission, typically ranging from £1,000-£3,000+.
* Monday to Friday working hours (9am-5pm).
* Standard holiday allowance plus your birthday off every year.
* Free gym membership.
* On-site café and canteen.
* Excellent transport links, including nearby tram stop and local shops.
* Modern waterfront offices at Exchange Quay with fantastic views.
* A supportive, ambitious team with regular incentives and rewards.
* Genuine opportunities for career progression as the business continues to grow.
This is more than just a customer service role. You'll be helping businesses maximise the value of their everyday spending through a completely free rewards programme that delivers benefits throughout the year.
As our customer base grows, you'll play a key role in ensuring every client enjoys an outstanding experience from day one while becoming part of a business with ambitious plans and excellent long-term career opportunities.
If you're professional, motivated and ready to build your career with an exciting and growing company, we'd love to hear from you.
DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
Salary description
£30000.00 - £35000.00 per year