Service Administrator

Service Administrator
Peterborough, Stamford, Huntingdon, Spalding, March
£32,000 + Pension + Healthcare Scheme + Career Development
Are you a Service Administrator with a customer-focused approach? Do you enjoy working in a fast-paced environment where no two days are the same, ensuring engineers are in the right place at the right time?
On offer is an excellent opportunity to join a global manufacturer of specialist vehicles and equipment, where you'll play a vital role in coordinating Field Service Engineers and delivering industry-leading customer service.
Work for a well-established international engineering business that prides itself on keeping essential equipment operating across the UK. They are now looking for a proactive Service Administrator to support engineers, manage customer expectations, and ensure service work is completed efficiently and on time.
The day-to-day of this role includes scheduling and prioritising Field Service Engineers, coordinating emergency breakdowns and planned servicing, communicating with customers, monitoring work in progress, liaising with third-party service providers, and ensuring service calls are completed in line with company KPIs. You'll also resolve scheduling issues, manage changing priorities, and keep accurate service records throughout the process.
The ideal candidate will have experience within a service desk, scheduling, customer service or engineering support environment. You'll be highly organised, able to manage multiple priorities, and confident communicating with both customers and engineers. Experience within engineering, plant, vehicles or capital equipment would be advantageous.
The role:

Service Administrator
Coordinate and schedule Field Service Engineers
Customer liaison, workload planning and service coordination
Monday to Friday, 40 hours per week
Rotating shift pattern between 7:30am - 5:00pm
The person:

Experience in service scheduling, customer service or engineering support
Excellent organisational and communication skills
Able to prioritise workloads in a fast-paced environment
Good IT skills, including Microsoft Office
Engineering or technical industry experience desirable
Based in or near PeterboroughBBBH(phone number removed)

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates