£18.85 per hour | Grade 6
6 Positions Available
Locations: Wolverhampton City Centre (3 posts) and Bentley Bridge (3 posts)
Help Keep Wolverhampton Safe
We are looking for proactive, confident and community-focused individuals to join our Community Safety Team as Community Safety Enforcement Officers.
This is an exciting opportunity to play a vital role in creating safer, more welcoming public spaces across Wolverhampton. You will be a visible presence in some of the city's busiest locations, engaging with residents, businesses and visitors, preventing anti-social behaviour and supporting community wellbeing.
If you enjoy working with people, are confident handling challenging situations, and want to make a positive difference in your local community, we'd love to hear from you.
Working Pattern
This role operates on a 3-week rotating shift pattern, working 28 hours per week:
Week 1
Wednesday to Friday
12:00pm to 7:00pm
Week 2
Wednesday to Saturday
2:00pm to 9:00pm
Week 3
Tuesday, Friday and Sunday
11:00am to 7:00pm
About the Role
As a Community Safety Enforcement Officer, you will provide a highly visible presence in areas vulnerable to anti-social behaviour, offering reassurance and support to local communities.
You will engage positively with members of the public, retailers, partner agencies and community groups to deter anti-social behaviour, gather intelligence and help create safer environments.
A key aspect of the role involves supporting and enforcing Public Space Protection Orders (PSPOs). Through education, engagement and enforcement, you will encourage compliance with these orders and take appropriate action where ongoing breaches occur, including issuing Community Protection Warnings, Community Protection Notices and Fixed Penalty Notices where necessary.
Working closely with partners including the Police, Business Improvement Districts, local businesses and voluntary organisations, you will contribute directly to Wolverhampton's commitment to community safety.
Key Responsibilities
Conduct high-visibility patrols in key locations across the city.
Engage with residents, businesses, visitors and community groups to provide reassurance and address concerns.
Support the enforcement of Public Space Protection Orders across the city.
Investigate reports of anti-social behaviour and use delegated enforcement powers where appropriate.
Issue warnings, notices and Fixed Penalty Notices in line with legislation and Council procedures.
Gather, prepare and present evidence to support enforcement action.
Work in partnership with Police, Business Improvement Districts and other stakeholders to tackle anti-social behaviour.
Signpost individuals, particularly young people, towards positive activities, services and support programmes.
Manage conflict professionally and build positive relationships within the community.
Deliver community safety advice and promote prevention initiatives.
Support city-wide campaigns, operations and community safety projects.
Maintain accurate records and ensure compliance with GDPR and data protection requirements.
Contribute to service improvements and performance targets.
What We're Looking For
Successful candidates will be:
Confident communicators with strong interpersonal skills.
Comfortable engaging with a wide range of people and communities.
Able to remain calm and professional when dealing with difficult or challenging situations.
Passionate about improving community safety and wellbeing.
Capable of working independently and as part of a team.
Committed to delivering excellent customer service and positive outcomes for residents and businesses.
Able to maintain accurate records and work within legislative and procedural frameworks.Experience in community safety, enforcement, security, policing, customer service, housing, youth engagement or a related field would be beneficial, although transferable skills and the right attitude are equally important.
Why Join Us?
At the City of Wolverhampton Council, you'll be part of a team dedicated to making a real difference to people's lives. You'll have opportunities for training, development and continuous professional growth while contributing to safer, stronger communities across the city.
The Council is committed to equality, diversity and inclusion and welcomes applications from all sections of the community.
As a Corporate Parent, the Council is committed to providing the best possible care and support for children and young people in care and care leavers.
Make a difference where it matters most. Apply today and help keep Wolverhampton a safe and welcoming city for everyone
Salary description
£18.85 - £18.85 per hour